Summary
Overview
Work History
Education
Skills
Timeline
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Christia Ferguson

Myrtle Beach

Summary

Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.

Overview

8
8
years of professional experience

Work History

Department Manager

H&M Hennes & Mauritz
08.2020 - Current
  • Set and analyzed sales and budget goals; developed strategic plans to drive performance and profitability
  • Ensured exceptional customer service and promoted sales, loyalty programs (Hello Member), and sustainability initiatives
  • Managed departments efficiently, overseeing transaction accuracy, fitting room standards, and administrative routines
  • Recruited, onboarded, trained, and developed in-store team members; managed scheduling and performance reviews
  • Led succession planning and team upselling initiatives; fostered a feedback-driven, collaborative environment
  • Communicated effectively through daily/weekly meetings to inform, motivate, and align team goals
  • Maintained clean, organized sales and stockroom areas with high visual merchandising standards
  • Ensured compliance with legal and operational procedures; responsible for daily store opening and closing

Department Supervisor

H&M Hennes & Mauritz
01.2019 - 08.2020
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of 20 employees, delegated tasks and held each employee accountable for completing assignments.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.

Full Time Sales Advisor

H&M Hennes & Mauritz
09.2017 - 01.2019
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing report with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Education

Warrick High School
Newport, VA
05-2014

Skills

  • Customer service
  • Team leadership
  • Cash Handling
  • Time Keeping & Payroll
  • Training and mentoring
  • Multitasking
  • Self-sufficient Learner
  • Adaptivity
  • Team Collaboration
  • Entrepreneurial Spirit
  • Efficiency
  • Problem Solving

Timeline

Department Manager

H&M Hennes & Mauritz
08.2020 - Current

Department Supervisor

H&M Hennes & Mauritz
01.2019 - 08.2020

Full Time Sales Advisor

H&M Hennes & Mauritz
09.2017 - 01.2019

Warrick High School

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Christia Ferguson