Linda Brittain

Administrative Assistant

City of Tucson

01.1998 - 05.2025

Transcribed phone calls with complainants, subpoenas, interviews with suspects, victims and witnesses for the police department that required utmost discretion.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained inventory of office supplies and placed orders.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Transcribed and organized information to assist in preparing speeches and presentations.
Managed filing system, entered data and completed other clerical tasks.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Volunteered to help with special projects of varying degrees of complexity.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Assisted coworkers and staff members with special tasks on daily basis.