Linda Brown
Assistant Manager
Lancaster
Summary
Dynamic operations manager with a proven track record at Kentucky Fried Chicken, excelling in team leadership and customer service. Enhanced customer satisfaction through effective problem-solving and strategic cost control. Skilled in employee performance evaluations and inventory management, fostering a collaborative work environment that drives success.
Diligent Machine Operation/Inspector with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
33
33
years of professional experience
1
1
Language
Work History
Assistant Manager
Kentucky Fried Chicken
03.2013 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Owner/Operator
Flop-Eye Cafe
12.1999 - 07.2010
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Operated with safety and skill to avoid accidents and delays.
Production Machine Operator
Springs Grace Plant
06.1993 - 12.1999
- Maintained quality of product by checking labels, packaging and other factors.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Monitored machine operation for compliance with policies, procedures and processes.
- Followed instructions and directions on batch tickets for accurate results.
- Identified and corrected issues or inconsistencies found in batch samples.
- Operated machining equipment safely with team of operators.
- Improved product quality with thorough inspections and adjustments to machine settings as needed.
- Complied with company and OSHA safety rules and regulations.
Education
GED -
Anson Technical College
Anson, NC 05.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Employee scheduling
Time management
Customer service
Sales strategies
Cost control
Money handling
Employee performance evaluation
Scheduling and planning
Self motivation
Problem-solving aptitude
Timeline
Assistant Manager
Kentucky Fried Chicken
03.2013 - Current
GED -
Anson Technical College
05.2001 -
Owner/Operator
Flop-Eye Cafe
12.1999 - 07.2010
Production Machine Operator
Springs Grace Plant
06.1993 - 12.1999