Linda Hill
Saluda
Summary
Dynamic professional with extensive experience at SCDHHS, excelling in eligibility coordination and administrative support. Proven record in enhancing operational efficiency and client engagement through strong verbal communication and meticulous record-keeping. Skilled in Medicaid and benefits administration, consistently ensuring compliance with government regulations while fostering positive client relationships.
Overview
11
11
years of professional experience
Work History
Eligibility Coordinator II (MAGI)
SCDHHS
04.2017 - Current
- Assisted in determining eligibility for various programs, ensuring accurate documentation and compliance with guidelines.
- Supported outreach efforts to educate clients about available services and eligibility criteria.
- Collaborated with team members to streamline application processes, enhancing workflow efficiency.
- Maintained organized records of applications and client interactions in designated systems.
- Responded to inquiries regarding program eligibility, delivering clear and concise information to clients.
- Participated in training sessions to improve knowledge of eligibility requirements and regulatory changes.
- Conducted initial assessments of client needs, providing timely referrals to appropriate resources.
Administrative Assistant/Human Services Specialist
SCDHHS
01.2017 - 12.2017
- Coordinated scheduling and logistics for meetings, enhancing operational efficiency across departments.
- Managed correspondence and communication channels, ensuring timely responses to inquiries and requests.
- Developed and maintained filing systems, improving document retrieval efficiency by 30%.
- Assisted in budget tracking and expense reporting, contributing to accurate financial oversight.
- Implemented office organization strategies that streamlined workflows and reduced clutter significantly.
- Trained new administrative staff on office protocols and software applications, fostering team integration.
- Conducted research for project proposals, supporting informed decision-making processes for management initiatives.
- Reviewed and edited internal documents for accuracy, maintaining high standards of quality control across communications.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
General Manager
Burger King
05.2014 - 11.2016
- Directed daily operations to enhance efficiency and productivity across multiple departments.
- Developed and implemented strategic plans to achieve organizational goals and improve service delivery.
- Managed budgeting processes, ensuring optimal allocation of resources for maximum operational impact.
- Led cross-functional teams in executing projects, fostering collaboration to meet deadlines and objectives.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
Bachelor of Science - Communications
University of South Carolina
Aiken, SC05-2004
High School Diploma -
Saluda High School
Saluda05-1999
Skills
- Understanding government regulations
- Trade policy implementation
- Strong verbal communication
- Record-keeping proficiency
- Data entry
- Microsoft office
- Interviewing
- Benefits administration
- Medicaid
- Applicant engagement
- Confidentiality
- Eligibility procedures
Timeline
Eligibility Coordinator II (MAGI)
SCDHHS
04.2017 - Current
Administrative Assistant/Human Services Specialist
SCDHHS
01.2017 - 12.2017
General Manager
Burger King
05.2014 - 11.2016
Bachelor of Science - Communications
University of South Carolina
High School Diploma -
Saluda High School
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