Linda Kershaw
Blythewood
Summary
Experienced salon manager with a strong background in daily operations and customer relationship management. Skilled in developing marketing strategies and ensuring health compliance, dedicated to enhancing client satisfaction and operational efficiency.
Overview
40
40
years of professional experience
Work History
Owner
Linda's Beauty and Barber Salon
West Columbia
08.2015 - Current
- Managed daily operations of beauty and barber salon.
- Supervised staff to ensure quality customer service.
- Developed marketing strategies to attract new clients.
- Maintained inventory and ordered supplies for the salon.
- Ensured compliance with health and safety regulations.
- Coordinated appointment scheduling for optimal workflow.
- Fostered relationships with clients to enhance loyalty and satisfaction.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Hosted special events to boost brand awareness and increase community engagement.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Hair stylist
Hair Cuttery Salon
West Columbia
07.1996 - 02.2015
- Provided personalized hair consultations to determine client preferences.
- Executed various hair cutting techniques for diverse styles and lengths.
- Applied chemical treatments, including color and texture services, safely and effectively.
- Maintained cleanliness and organization of workstations to ensure a professional environment.
- Educated clients on proper hair care and maintenance routines for optimal results.
- Collaborated with team members to enhance salon operations and client experiences.
- Demonstrated exceptional customer service skills to build lasting client relationships.
- Greeted customers, answered phones and booked appointments.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Educated clients on proper home hair care maintenance techniques.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Coordinated and managed daily appointment schedules to optimize client flow.
Manager
McDonald's
Columbia
06.1989 - 02.1994
- Trained and mentored team members on customer service practices.
- Supervised daily operations and maintained high service standards.
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff on efficient food preparation techniques and safety protocols.
- Managed inventory levels to maintain supply and prevent shortages during peak hours.
MRS
Midland Center
Columbia
06.1986 - 05.1989
- Assisted clients with daily living activities and personal care needs.
- Developed individualized support plans tailored to client requirements.
- Maintained accurate records of client progress and service delivery.
- Monitored client behavior and reported changes to the care team.
Education
High School Diploma -
Esu Claire High School
4800 Monticello Rd06-1985
Skills
- Salon management
- Staff supervision
- Financial management
- Inventory management
- Health compliance
- Marketing strategy
- Customer relationship management
- Time management
Timeline
Owner
Linda's Beauty and Barber Salon
08.2015 - Current
Hair stylist
Hair Cuttery Salon
07.1996 - 02.2015
Manager
McDonald's
06.1989 - 02.1994
MRS
Midland Center
06.1986 - 05.1989
High School Diploma -
Esu Claire High School