Linda Lane
Bucee's
Latta
31
years of professional experience
Results-oriented professional with extensive experience in front office and customer service roles. Skilled in cash management, payroll, AR/AP, training new staff, and enhancing customer experiences through effective communication and time management. Committed to streamlining operations and maintaining high standards of service.
Work History
Cashier
1 Year 2 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Handled cash management tasks, including balancing registers at shift end.
- Trained new cashiers on operational protocols and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
Human Resources Assistant
1 Year 2 Months- Assisted in recruitment processes by screening resumes and coordinating interviews.
- Maintained employee records using HRIS software to ensure data accuracy and compliance.
- Facilitated onboarding for new hires, providing orientation and training materials.
- Supported performance management initiatives by tracking employee evaluations and feedback.
- Processed payroll information and benefits enrollment, ensuring timely delivery of services.
- Managed communication between departments to address HR-related inquiries efficiently.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Front Office Manager
8 Years 8 Months- Managed front office operations, ensuring seamless daily functions and optimal customer service.
- Streamlined appointment scheduling processes, enhancing efficiency and reducing wait times for clients.
- Implemented new software tools to improve communication flow between departments and enhance workflow efficiency.
- Resolved customer inquiries and complaints promptly, maintaining high levels of satisfaction and loyalty.
- Analyzed operational metrics to identify areas for process improvement, driving overall organizational effectiveness.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Negotiated with vendors for office supplies, securing cost-effective deals that met our quality standards.
- Oversaw daily operations of front desk, ensuring all interactions were handled with high professionalism.
Office Manager
6 Years 10 Months- Coordinated daily office operations, ensuring efficient workflow and resource allocation.
- Managed scheduling and logistics for team meetings and client appointments.
- Oversaw inventory management, streamlining supply ordering processes to reduce costs.
- Developed and implemented office policies to enhance operational efficiency and compliance.
- Assisted in budget preparation, monitoring expenses to maintain financial health of operations.
- Evaluated vendor performance, negotiating contracts to secure favorable terms and services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Completed weekly payroll for employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Office Manager
9 Years 9 Months- Completed weekly payroll for employees.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Coordinated daily office operations, ensuring efficient workflow and resource allocation.
- Oversaw inventory management, streamlining supply ordering processes to reduce costs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Education
Bachelor of Science - Business Administration
Skills
Customer service & assistance
Strong work ethic and integrity
Time management skills
POS system operations
Office management
Clear oral/written communication
Bookkeeping
financial accounting
AR/AP
payroll processing
Administrative support
Teamwork and collaboration
Attention to detail
Multitasking and organization
Problem-solving abilities
Adaptability and flexibility
Timeline
Cashier
Bucee's
08.2023 - 10.2024Read More
Human Resources Assistant
Industrial Performance Partners LLC
01.2019 - 03.2020Read More
Front Office Manager
Dillon Recycling
05.2010 - 01.2019Read More
Office Manager
Cottingham Trailer Service, LLC
06.2003 - 04.2010Read More
Office Manager
Rickey's Machine & Welding, Inc.
09.1993 - 06.2003Read More
Coker College
Bachelor of Science from Business Administration
Read More