Lindsey Gonzalez
Summerville,SC
Summary
Experienced Manager with a strong background in both customer service and day-to-day operations. Comfortable wearing multiple hats. Whether it’s improving team workflows, solving on-the-spot issues, or making sure customers leave happy. Known for being a clear communicator and a reliable team player who keeps things running smoothly behind the scenes. I take pride in creating efficient systems that help teams work better together while keeping the focus on delivering a great customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Advisor
Ford
Summerville, SC
02.2026 - 03.2026
- Assisted customers in identifying vehicle issues and recommending appropriate services.
- Coordinated service appointments, ensuring timely vehicle maintenance and repairs.
- Communicated effectively with technicians to relay customer concerns and service requirements.
- Managed parts inventory, ensuring availability for scheduled services and repairs.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Assistant Manager
Take 5 Oil Change
Summerville, SC
05.2024 - 02.2026
- Welcomed customers, address their needs, and provide information about services.
- Performed quick visual inspections of vehicles for potential issues, such as fluid levels, tire condition, and filters.
- Efficiently changing the oil and replacing oil filters according to company standards. Checking and topping off other fluids (like coolant, washer fluid, and transmission fluid) as needed.
- Followed safety protocols and ensuring a clean and safe work environment.
- Managed daily operations and ensured smooth workflow by addressing challenges promptly and effectively.
- Analyzed customer feedback surveys to inform service enhancements and product offerings.
- Supervised and trained a team of staff members, fostering a collaborative and high-performance work environment.
- Documenting services performed and maintaining accurate customer records.
- Updated payroll and shop income daily, along with going on bank runs.
Line Cook and Prep Cook
East Bay Deli
Goose Creek, SC
07.2019 - 06.2025
- Prepping ingredients, including chopping vegetables, marinating meats, and assembling sandwiches.
- Cooking menu items according to recipes and standards, ensuring consistency in flavor and presentation.
- Monitoring food quality and freshness, adjusting cooking times and temperatures as needed.
- Following health and safety regulations, including proper food handling, sanitation practices, and wearing appropriate protective gear.
- Communicating effectively with front-of-house staff regarding food orders, special requests, and timing.
- Assisting in the training of new kitchen staff, including teaching cooking techniques, food safety practices, and proper use of kitchen equipment.
Catering Server
Aramark
Aiken, SC
08.2023 - 03.2024
- Setting up dining areas, including arranging tables, chairs, and decorations for events.
- Serving food and beverages to guests during events and ensuring timely service. Adhering to health and safety regulations, including proper food storage, handling, and sanitation practices.
- Managing food and inventory
- Cleaning up after events, including removing leftover food, resetting dining areas, and maintaining equipment.
- Working with other staff members to ensure smooth operations during events and effective communication.
Front Desk Manager
Famulari’s Pizzeria
Summerville, SC
04.2017 - 06.2019
- Greet and assist customers, handling inquiries, reservations, and complaints.
- Manage cash handling, process orders, and maintain front desk cleanliness.
- Coordinate with kitchen and delivery teams for smooth operations.
- Providing training and guidance to new front desk employees.
- Maintaining records of sales, customer feedback, or incidents.
Education
Sociology with a concentration of Criminal Justice - Sociology/Criminology
University of South Carolina Aiken
Aiken, SC, United States01.2026
Phlebotomy - Phlebotomy
Phlebotomy Training Specialists
North Charleston, SC, United States01.2024
Skills
- Operations Management
- Adaptability
- Data Analysis
- Customer Service
- Multitasking
- Staff Training
- Inventory Management
- Time Management
- Communication
- Leadership
- Microsoft Word
- Data Entry
- Retail Sales
- Attention to Detail
- Organizational Skills
Certification
Certified Phlebotomy Technician
Languages
English - Native
Timeline
Service Advisor
Ford
02.2026 - 03.2026
Assistant Manager
Take 5 Oil Change
05.2024 - 02.2026
Catering Server
Aramark
08.2023 - 03.2024
Line Cook and Prep Cook
East Bay Deli
07.2019 - 06.2025
Front Desk Manager
Famulari’s Pizzeria
04.2017 - 06.2019
Sociology with a concentration of Criminal Justice - Sociology/Criminology
University of South Carolina Aiken
Phlebotomy - Phlebotomy
Phlebotomy Training Specialists