Lindsey Greenlee
Clemson
Summary
Dynamic CEO with a proven track record in operations management and customer service. Expertise in quality assurance, business operations, driving team performance and fostering a positive company culture and customer experience.
Overview
15
15
years of professional experience
2011
2011
years of post-secondary education
Work History
CEO
Greenlee Enterprises LLC
Westminster
04.2017 - Current
- Created and developed a thriving cleaning company that now includes 14 residential family homes, rentals for 3 property management companies and 2 home builders.
- Intakes, quotes, and introduction meetings with all new clients.
- Recruit, train, mentor, and track the daily progress of 5 employees as well as checking in with clients to ensure quality cleans and pleasant experiences.
- Ordering all supplies and monitoring use for waste minimization.
- Keeping all insurances, licensing and LLC documentation up to date per SC law.
- Negotiated contracts with clients to secure competitive pricing for services.
- Developed strategies for improving customer service standards throughout the company.
- Feel free to follow us on Facebook @GreenleeEnterprisesLLC
Night Desk Attendant
Raddison Hotel
Anderson
02.2016 - 06.2018
- Managed front desk operations during night shifts, ensuring smooth guest check-ins.
- Assisted guests with inquiries and requests, providing exceptional customer service.
- Monitored lobby security cameras maintaining a safe environment for guests and staff.
- Documented and coordinated maintenance issues and complaints with appropriate staff.
Executive of Housekeeping
Raddison Hotel
Anderson
09.2015 - 06.2018
- Managed daily hotel cleaning and laundry operations to ensure guest satisfaction and service excellence.
- Coordinated staff schedules to maintain optimal coverage and efficiency.
- Oversaw team training programs to enhance service quality and employee skills.
- Resolved guest complaints promptly to maintain hotel reputation and loyalty.
- Conducted regular audits of services to ensure compliance with brand standards.
- Submitted supply requests in an efficient and timely manner to ensure stock of needed supplies for flawless operation.
General Cleaner
JAN-PRO
Anderson
12.2010 - 08.2015
- Cleaned and sanitized restrooms, break rooms, and office spaces daily.
- Operated industrial floor scrubbers, industrial carpet cleaners, vacuum cleaners, and backpack leaf blowers.
- Followed safety protocols to ensure a safe working environment for all staff.
- Reported maintenance issues to management for timely resolution.
- Restocked cleaning supplies and maintained inventory levels regularly.
- Collaborated with team members to complete large-scale cleaning projects efficiently.
- Assisted in training new staff on proper cleaning techniques and equipment use.
- Emptied trash receptacles and disposed of waste in designated areas. Processed cardboard recycling.
- Ensured all areas were secure before leaving the premises at the end of shift.
Education
Walhalla High School
Walhalla, SCSkills
- Operations management
- Quality assurance
- Customer focus
- Excellent communication
- Planning and coordination
- Genuine love of tourism
Affiliations
- Wife, Mother, and hopeful future Bed and Breakfast owner.
- Autism Mom!
- International traveler, visiting 10 countries in 10 years.
- Traveled 42 states within the US.
- I have been coordinating, co-funding and co-hosting birthday parties for underprivileged extra needs children of the upstate. Partnering with other local businesses like Mountain Mocha of Walhalla, Blue Ridge Dog Training of Walhalla and others.
Timeline
CEO
Greenlee Enterprises LLC
04.2017 - Current
Night Desk Attendant
Raddison Hotel
02.2016 - 06.2018
Executive of Housekeeping
Raddison Hotel
09.2015 - 06.2018
General Cleaner
JAN-PRO
12.2010 - 08.2015
Walhalla High School