Lisa Berry
Greer
Summary
Highly Motivated Inside Sales and Customer Service professional with a proven track record at Upstate Controls Inc., adept in complaint resolution and product selection support. Leveraged exceptional customer service and attention to detail to enhance customer satisfaction and foster long-term relationships.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Inside Sales/Senior Customer Service Representative
Upstate Controls Inc.
07.2022 - Current
- Quoted, Processed, scheduled and executed customer orders for new and established customers.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent Time Management and Multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Followed up with customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Identified Product Discontinuation and advise Client accordingly to Suggested Product Replacement
- Managed timely and effective replacement of damaged or missing products.
Inside Sales Representative
Seltrol Inc
05.1993 - 05.2022
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
Education
Associate of Arts - Business Administration
Greenville Technical College
Greenville SCSkills
- Exceptional Customer Service
- Support in Product Selection
- Complaint resolution
- Inventory Managment/ Shipping and Receiving
- Detail Oriented
Certification
** Product Training 2011 - Banner Engineering
** Product Training 2012 - Lutze Inc
Factory Training 2011 - Banner Engineering **Product Training 2012 Lutze Inc
Onsite Training at the Factory - Included Training on all aspect of Product Selection
Timeline
Inside Sales/Senior Customer Service Representative
Upstate Controls Inc.
07.2022 - Current
Inside Sales Representative
Seltrol Inc
05.1993 - 05.2022
Associate of Arts - Business Administration
Greenville Technical College
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