Lisa Dios
Conway
Summary
To provide exceptional customer service by promptly addressing inquiries, resolving issues efficiently, and fostering positive relationships to enhance customer satisfaction and loyalty.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Patient Service Representative III
Tidelands Health
Murrells Inlet
10.2024 - Current
- I register all patients checking in and out.
- Verify insurance information and coding and billing.
- I answer calls and handle all faxes and scanning.
- I also deal with authorization and referrals.
Patient Access Representative
Atlantic Health System
Newton
09.2021 - 08.2024
- I registered patients in the emergency room and also in Central Registration.
- I also trained all new hires.
Optical Technician
Dr Susan Freed
Hackettstown
10.2021 - 09.2022
- I scheduled and greeted patients, went over their info/medical history, refracted them.
- I also instructed patients how to put contacts in and out.
- I was in charge of ordering contacts, and also did billing.
Patient Service Representative
Summit Medical Group
Florham Park
11.2019 - 04.2021
- I worked as a PSR for the GI department at Summit Medical Group.
- I checked in patients and verified insurance.
- I scheduled office appointments and answered all calls.
- I also scheduled procedures and went over all aspects of the procedures with patients including anesthesia questionnaire assessments and directions.
- I worked with Athena and Epic.
Manager
ASA Precision Company
Jeffersonville
09.2010 - 11.2019
- Employee scheduling, payroll, accounts receivable and payable, ordering of materials from vendors, customer service.
Administrative Assistant
Recovery Center
Monticello
01.2013 - 01.2015
- I was in charge of all trainings held at the Recovery Center.
- I was also responsible for all activities held on and off site for educational purposes.
- I also performed any secretarial needs of the Administrator.
Nursing Unit Coordinator
Orange Regional Medical Center
Middletown
04.2010 - 09.2012
- This job consisted of working closely with Doctors and Nurses in the daily care of patients.
- Picking up physician orders.
- Answering phones.
- Assisting patients and their family.
- Scheduling of patient testing and transportation within the hospital.
- Creating and maintaining patient charts.
Activity Director
Jeffersonville Adult Home
Jeffersonville
06.1990 - 08.1993
- Prepared monthly activities calendar for residents.
- Arranged transportation for residents.
- Reconciled medications.
- Assisted in staff scheduling.
- Performed ordering from vendors.
- I also covered shifts when there was a call out.
Education
Paralegal -
Jeffersonville Youngsville Central School
Jeffersonville, NYParalegal - AAS
Sullivan County Community College
Sheldrake, NYCertification
Paralegal Certificate
Timeline
Patient Service Representative III
Tidelands Health
10.2024 - Current
Optical Technician
Dr Susan Freed
10.2021 - 09.2022
Patient Access Representative
Atlantic Health System
09.2021 - 08.2024
Patient Service Representative
Summit Medical Group
11.2019 - 04.2021
Administrative Assistant
Recovery Center
01.2013 - 01.2015
Manager
ASA Precision Company
09.2010 - 11.2019
Nursing Unit Coordinator
Orange Regional Medical Center
04.2010 - 09.2012
Activity Director
Jeffersonville Adult Home
06.1990 - 08.1993
Paralegal -
Jeffersonville Youngsville Central School
Paralegal - AAS
Sullivan County Community College