

Hospitality professional with strong focus on customer satisfaction and seamless service delivery. Experienced in team collaboration and adapting to changing needs. Skilled in guest relations, problem-solving, and multitasking. Reliable and results-driven, ensuring positive and efficient guest experience.
Customer engagement
Collaborative teamwork
Prioritization and scheduling
Proficient in POS system operation
Skilled in conflict mediation
Hospitality services coordination
Team leadership
Certified Guest Service Professional
Certified Guest Service Professional
Reputation Management for Front-Line Staff
Puertas, Best Hotels in Puerto Rico, Conde Naste
Puertas, Most Incredible Hotels in the World, Fodors