Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Lisa Ferguson

Lisa Ferguson

Hospitality & Customer Service
Anderson

Summary

Hospitality professional with strong focus on customer satisfaction and seamless service delivery. Experienced in team collaboration and adapting to changing needs. Skilled in guest relations, problem-solving, and multitasking. Reliable and results-driven, ensuring positive and efficient guest experience.

Overview

19
19
years of professional experience
4
4
Certifications
1
1
Language

Work History

Retail Sales Associate

Vieques Gifts
2024.04 - 2025.09
  • Greeted approximately 200 customers daily and helped with product questions, selections, and purchases.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.

Host/Front Desk/Manager on Duty

Puertas @ El Quenepo
2021.10 - 2025.09
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Trained 18 new staff members in customer service best practices, contributing to a cohesive team environment.
  • Oversaw daily operations of the inn, ensuring all aspects ran smoothly from front desk management to food service coordination.
  • Managed reservations, ensuring optimal occupancy rates and seamless guest experiences.
  • Built a loyal customer base through genuine connections with guests and proactive communication regarding updates or promotions at the inn.
  • Solicited and reviewed guest feedback and promptly resolved complaints.

Innkeeper/Owner/Operator

Esperanza Inn
2006.07 - 2021.05
  • Managed day-to-day operations of a 9 apartment lodging facility, scheduling staff and overseeing budgets.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented effective marketing strategies to attract new clientele and maintain positive online reviews..

Education

Associate Degree in Early Childhood Education - Elementary Education

SUNY Farmingdale
Farmingdale, NY
2001.05 -

Skills

Customer engagement

Collaborative teamwork

Prioritization and scheduling

Proficient in POS system operation

Skilled in conflict mediation

Hospitality services coordination

Team leadership

Certification

Certified Guest Service Professional

Timeline

Certified Guest Service Professional

2025-04

Reputation Management for Front-Line Staff

2025-04

Puertas, Best Hotels in Puerto Rico, Conde Naste

2025-01

Retail Sales Associate

Vieques Gifts
2024.04 - 2025.09

Puertas, Most Incredible Hotels in the World, Fodors

2023-01

Host/Front Desk/Manager on Duty

Puertas @ El Quenepo
2021.10 - 2025.09

Innkeeper/Owner/Operator

Esperanza Inn
2006.07 - 2021.05

Associate Degree in Early Childhood Education - Elementary Education

SUNY Farmingdale
2001.05 -
Lisa FergusonHospitality & Customer Service