Lisa Ferguson
Hospitality & Customer Service
Anderson
Summary
Hospitality professional with strong focus on customer satisfaction and seamless service delivery. Experienced in team collaboration and adapting to changing needs. Skilled in guest relations, problem-solving, and multitasking. Reliable and results-driven, ensuring positive and efficient guest experience.
Overview
19
19
years of professional experience
4
4
Certifications
1
1
Language
Work History
Retail Sales Associate
Vieques Gifts
04.2024 - 09.2025
- Greeted approximately 200 customers daily and helped with product questions, selections, and purchases.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Host/Front Desk/Manager on Duty
Puertas @ El Quenepo
10.2021 - 09.2025
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained 18 new staff members in customer service best practices, contributing to a cohesive team environment.
- Oversaw daily operations of the inn, ensuring all aspects ran smoothly from front desk management to food service coordination.
- Managed reservations, ensuring optimal occupancy rates and seamless guest experiences.
- Built a loyal customer base through genuine connections with guests and proactive communication regarding updates or promotions at the inn.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Innkeeper/Owner/Operator
Esperanza Inn
07.2006 - 05.2021
- Managed day-to-day operations of a 9 apartment lodging facility, scheduling staff and overseeing budgets.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented effective marketing strategies to attract new clientele and maintain positive online reviews..
Education
Associate Degree in Early Childhood Education - Elementary Education
SUNY Farmingdale
Farmingdale, NY 05.2001 -
Skills
Customer engagement
Certification
Certified Guest Service Professional
Timeline
Certified Guest Service Professional
04-2025
Reputation Management for Front-Line Staff
04-2025
Puertas, Best Hotels in Puerto Rico, Conde Naste
01-2025
Retail Sales Associate
Vieques Gifts
04.2024 - 09.2025
Puertas, Most Incredible Hotels in the World, Fodors
01-2023
Host/Front Desk/Manager on Duty
Puertas @ El Quenepo
10.2021 - 09.2025
Innkeeper/Owner/Operator
Esperanza Inn
07.2006 - 05.2021
Associate Degree in Early Childhood Education - Elementary Education
SUNY Farmingdale
05.2001 -
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