Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lisa Grillo

Myrtle Beach

Summary

Dynamic and results-driven professional with over 15 years of experience in hospitality management. Proven expertise with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Restaurant Manager /Head Bartender

Moe Moons
08.2023 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service, as well as ensuring health and safety standards are met.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.


Food and Beverage Manager

Hilton Grand Vacations
06.2022 - 08.2023
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Resolved customer complaints involving food or beverage quality and service.
  • Implemented staff training programs to enhance service skills and increase overall efficiency.
  • Maintained highest standards for beverage quality and service.
  • Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.

Housekeeping Supervisor

Hilton Grand Vacations
05.2021 - 06.2022
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Office Management Assistant

Leisure Limousine
05.2012 - 03.2020
  • Managed office inventory and supplies, ensuring optimal levels were maintained at all times.
  • Coordinated with IT support to troubleshoot technical issues, minimizing downtime in the office.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Housekeeping Manager

High Point Treatment Center
02.2010 - 09.2012
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.

Education

Bachelor of Science - Operations Management

University of Massachusetts, Dartmouth
North Dartmouth, MA
09-2016

Associate of Science - Business Administration And Marketing

Bristol Community College
Fall River, MA
09-1996

Skills

  • Team management / Leadership
  • Inventory control and record keeping
  • Customer engagement
  • Guest relations
  • Staff development
  • Conflict resolution
  • Point of sale (POS) system operation
  • Financial management
  • Health and safety compliance
  • Multitasking
  • Table management
  • Menu and beverage knowledge

Certification

  • ServSafe Manager Certification - 8/22 to 8/27
  • Tips Certification - 4/23 to 4/26

Timeline

Restaurant Manager /Head Bartender

Moe Moons
08.2023 - Current

Food and Beverage Manager

Hilton Grand Vacations
06.2022 - 08.2023

Housekeeping Supervisor

Hilton Grand Vacations
05.2021 - 06.2022

Office Management Assistant

Leisure Limousine
05.2012 - 03.2020

Housekeeping Manager

High Point Treatment Center
02.2010 - 09.2012

Bachelor of Science - Operations Management

University of Massachusetts, Dartmouth

Associate of Science - Business Administration And Marketing

Bristol Community College

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Lisa Grillo