Lisa Grillo
Myrtle Beach
Summary
Seasoned Front of House Manager offering comprehensive background in hospitality management. Skilled in coordinating dining room operations, overseeing staff and ensuring customer satisfaction. Known for implementing effective strategies to improve workflow efficiency and team productivity. Demonstrated success in fostering strong relationships with customers while maintaining high levels of professionalism.
Overview
16
16
years of professional experience
1
1
Certification
Work History
FOH Manager / Lead Bartender
Moe Moons
Myrtle Beach
08.2023 - Current
- Trained staff on customer service standards and restaurant protocols.
- Managed daily operations of front of house team and guest services.
- Addressed guest inquiries and resolved issues promptly and effectively.
- Maintained inventory levels for supplies, ensuring readiness for service.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
F&B Manager
Hilton Grand Vacations
Myrtle Beach
06.2022 - 08.2023
- Managed daily food and beverage operations ensuring high service standards.
- Trained and supervised staff to enhance customer service skills.
- Developed and implemented menu concepts aligned with guest preferences.
- Oversaw inventory management and ordering processes for supplies.
Hsk Supervisor
Hilton Grand Vacations
Myrtle Beach
05.2021 - 06.2022
- Supervised daily operations and staff activities in a fast-paced hospitality environment.
- Managed guest service standards to ensure a memorable vacation experience.
- Trained and mentored new employees on operational procedures and company policies.
- Conducted regular inspections to ensure cleanliness and maintenance of facilities.
- Assisted in resolving guest issues promptly to maintain high satisfaction levels.
Asst. Office Manager
Leisure Limousine
Portsmouth
05.2012 - 03.2020
- Coordinated office operations to ensure smooth daily functions.
- Managed scheduling and logistics for limousine services and client appointments.
- Developed and maintained relationships with vendors and service providers.
- Implemented filing systems for efficient document retrieval and management.
Manager/Bartender
AJ’s Bar and Grill
Swansea
08.2012 - 06.2014
- Managed bar operations and maintained inventory levels efficiently.
- Trained and supervised bartending staff to ensure service quality.
- Crafted creative cocktail recipes and curated drink specials weekly.
Hsk Manager
High Point Treatment Center
Plymouth
02.2010 - 09.2012
- Oversaw daily operations and staff scheduling for treatment programs.
- Developed training programs for new employees and ongoing staff development.
- Facilitated team meetings to discuss program improvements and address challenges.
- Implemented quality assurance measures to maintain service standards in operations.
Education
BS - Operations Mgmt
UMass Dartmouth
Dartmouth, MAAS - Bus. Admin
Bristol Community College
Fall River, MASkills
- Communication
- Leadership
- Problem Solving
- Multitasking
- Attention to Detail
- Conflict Resolution
- Occupational Safety and Health Comprehension
- Revenue Objectives
- Restaurant Policies
- Interpersonal Skills
- Teamwork
- Hiring
- Training
- Scheduling
- Supervision
- Auditing
- Ordering Supplies
- POS - Toast
- POS - Micros
Certification
- Serv Safe Manager Certification 2022
Timeline
FOH Manager / Lead Bartender
Moe Moons
08.2023 - Current
F&B Manager
Hilton Grand Vacations
06.2022 - 08.2023
Hsk Supervisor
Hilton Grand Vacations
05.2021 - 06.2022
Manager/Bartender
AJ’s Bar and Grill
08.2012 - 06.2014
Asst. Office Manager
Leisure Limousine
05.2012 - 03.2020
Hsk Manager
High Point Treatment Center
02.2010 - 09.2012
BS - Operations Mgmt
UMass Dartmouth
AS - Bus. Admin
Bristol Community College