Lisa Martin
Conway,SC
Summary
Dynamic sales professional with proven success at Monster Vacations, adept in inbound sales and complaint resolution. Skilled in managing high-volume call centers, I excel at developing service solutions that enhance customer satisfaction. My ability to maintain professionalism under pressure has consistently driven positive outcomes in customer interactions.
Overview
11
11
years of professional experience
Work History
Inbound Sales Representative
Monster Vacations
10.2024 - 02.2025
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Initiated files by collecting and entering demographic, provider and procedure information into system.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
Clerk
Speedway Gas Station
09.2023 - 07.2024
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited documents to keep company materials free of grammar errors.
Assistant Store Manager
Circle K
11.2019 - 09.2023
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Store Manager
Back Yard Sports
03.2019 - 01.2020
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Department Manager
Walmart
06.2014 - 03.2019
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
Socastee High School
Myrtle Beach, SC05-2002
Skills
- Inbound sales
- High-volume call centers
- Payment processing expertise
- Service solution development
- Inbound call management
- Email communication
- Complaint resolution
- Call triaging
Timeline
Inbound Sales Representative
Monster Vacations
10.2024 - 02.2025
Clerk
Speedway Gas Station
09.2023 - 07.2024
Assistant Store Manager
Circle K
11.2019 - 09.2023
Store Manager
Back Yard Sports
03.2019 - 01.2020
Department Manager
Walmart
06.2014 - 03.2019
High School Diploma -
Socastee High School
Similar Profiles
Amanda HornsbyAmanda Hornsby
Sales Representative at Hilton Grand Vacations/ Bluegreen VacationsSales Representative at Hilton Grand Vacations/ Bluegreen Vacations
Cooper CoeCooper Coe
Senior In House Sales Manager at Hilton Grand Vacations/Bluegreen VacationsSenior In House Sales Manager at Hilton Grand Vacations/Bluegreen Vacations
Drew CrookDrew Crook
Sales Representative Team Leader at Monster ReservationsSales Representative Team Leader at Monster Reservations
Patrick WilliamsPatrick Williams
Thrift Store Manager at The Salvation Army Family Store & Donation CenterThrift Store Manager at The Salvation Army Family Store & Donation Center
Cirea ScottCirea Scott
Customer Care Representative at ContinuumGlobalCustomer Care Representative at ContinuumGlobal