Lisa Melton
Marietta
Summary
Results-driven professional with over 15 years in child welfare. Skilled in trauma-informed care and employee mentorship, successfully developing programs that improve community resources and client outcomes.
Overview
25
25
years of professional experience
Work History
Permanency Planing Supervisor
Crossnore Communities for Children
Hendersonville
06.2018 - 10.2025
- Supervised daily operations to ensure compliance with child welfare standards.
- Mentored team members to enhance skills and improve service delivery.
- Facilitated training sessions on trauma-informed care practices for staff.
- Managed case documentation and maintained accurate client records.
- Collaborated with community partners to provide resources for families in need.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Trained new employees on company policies and procedures.
Foster Care/Adoption Supervisor
Buncombe County DSS
Asheville
06.2012 - 04.2018
- Supervised daily operations of service delivery within county social services.
- Managed team schedules and ensured adequate staffing for service needs.
- Trained and mentored staff on policies, procedures, and best practices.
- Assisted in developing and implementing programs to enhance community support.
- Coordinated case management processes to ensure compliance with regulations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Trained new employees on company policies and procedures.
Foster Care Social Worker III
Buncombe County DS
Asheville
05.2000 - 06.2012
- Assessed client needs and developed individualized treatment plans.
- Coordinated with families to provide support and guidance throughout placement.
- Documented case notes and maintained accurate client records in systems.
- Mediated conflicts between foster children and caregivers effectively.
- Advocated for children's rights within the legal and social services systems.
- Attended court hearings as a representative of the agency when necessary.
- Participated in court hearings regarding placement changes or termination of parental rights.
- Provided case management and support services to children and families in the foster care system.
Education
Bachelor of Science - Social Work
Appalachian State University
Boone, NC12-1998
Skills
- Case management
- Trauma-informed care
- Compliance monitoring
- Staff training
- Child welfare standards
- Community collaboration
- Program development
- Performance evaluation
- Conflict resolution
- Effective communication
- Time management
- Employee onboarding
- Strategic planning
- Financial management
- Policy and procedure development
- Staff discipline
- Documentation and reporting
- Policy enforcement
Training/Certifications
- First Aid/CPR certified
- TIPPS/MAPP certified
- Together Facing the Challenge certified
- Trauma Informed Safety Care certified
- 24 hrs of continued education yearly
- Facilitated Medication Administration trainings for foster parents.
References
References available upon request.
Timeline
Permanency Planing Supervisor
Crossnore Communities for Children
06.2018 - 10.2025
Foster Care/Adoption Supervisor
Buncombe County DSS
06.2012 - 04.2018
Foster Care Social Worker III
Buncombe County DS
05.2000 - 06.2012
Bachelor of Science - Social Work
Appalachian State University