Lisa Mitchell
Pinewood
Summary
Dynamic professional with a proven track record in customer service and management at House of Luxor, LLC. Expert in enhancing guest satisfaction and operational efficiency. Skilled in data entry and cleaning techniques, consistently delivering exceptional service quality while managing high-volume tasks effectively. Committed to exceeding expectations and fostering loyalty.
Overview
27
27
years of professional experience
Work History
Housekeeping Room Attendant
Hampton Inn Beaufort
01.2023 - 07.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Owner
House of Luxor, LLC
09.2012 - 08.2022
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
Claims Processor
Blue Cross Blue Shield of South Carolina
06.1996 - 08.1998
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
Education
High School Diploma -
Richland Northeast High School
7500 Brookfield Road, Columbia, SC 2922306-1996
Associate of Arts - Business Administration
South University
709 Mall Boulevard, Savannah, GA05-2022
Skills
- Customer service
- Data entry
- Cleaning techniques
- Management
Timeline
Housekeeping Room Attendant
Hampton Inn Beaufort
01.2023 - 07.2023
Owner
House of Luxor, LLC
09.2012 - 08.2022
Claims Processor
Blue Cross Blue Shield of South Carolina
06.1996 - 08.1998
High School Diploma -
Richland Northeast High School
Associate of Arts - Business Administration
South University
Similar Profiles
Latwana RiversLatwana Rivers
Dental Receptionist at Beaufort Jasper Hampton Comprehensive HealthDental Receptionist at Beaufort Jasper Hampton Comprehensive Health
Yahidi HernandezYahidi Hernandez
Patient Financial Counselor at Beaufort Jasper Hampton Comprehensive HealthPatient Financial Counselor at Beaufort Jasper Hampton Comprehensive Health
Patricia JohnsonPatricia Johnson
Front Desk Clerk/Night Auditor at Hampton Inn and Hampton Inn & SuitesFront Desk Clerk/Night Auditor at Hampton Inn and Hampton Inn & Suites
KAYLA JENNINGSKAYLA JENNINGS
Licensed Practical Nurse at Windsor Manor/Pocotaligo River Health & RehabLicensed Practical Nurse at Windsor Manor/Pocotaligo River Health & Rehab
Andria RichardsonAndria Richardson
Customer Service Representative at The HartfordCustomer Service Representative at The Hartford