Lisa Renna
Landrum
Summary
Operations Manager with a proven track record at VI Construction Services, LLC, enhancing customer satisfaction through effective problem-solving and team leadership. Skilled in operations management, I consistently delivered projects on time and within budget, while fostering strong relationships with clients and stakeholders to drive business success.
Overview
32
32
years of professional experience
Work History
Operations Manager
VI Construction Services, LLC
09.2022 - Current
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Resolved issues through active listening and open-ended questioning, escalating major problems to General Contractor.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Completed payroll for employees and maintained detailed records of procedures.
- Completed tax forms in compliance with legal regulations.
- Assisted with budget preparation and monitoring, contributing to better expense control.
Warranty Manager
Builders FirstSource
06.2022 - 09.2022
- Oversaw warranty claims process, ensuring compliance with company policies and industry standards.
- Managed cross-functional teams to resolve complex warranty issues efficiently.
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Established strong relationships with suppliers to ensure timely delivery of replacement parts and smooth warranty transactions.
Pro Sales Specialist
Lowes Home Improvment
05.2019 - 09.2022
- Developed strong customer relationships through effective communication and product knowledge.
- Assisted customers in selecting products that meet their home improvement needs.
- Provided expert guidance on product features, benefits, and installation processes.
- Conducted training sessions for new team members on sales techniques and product information.
- Consistently surpassed individual sales quotas by adopting a proactive, solution-oriented approach in all customer interactions.
- Exceeded sales targets by building strong relationships with clients and providing exceptional customer service.
- Managed a diverse client portfolio, ensuring timely follow-up and proactive communication for maximum account retention.
- Exceeded corporate quotas for monthly policy sales.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Coordinator
TJX Companies
12.2018 - 04.2019
- Coordinated project timelines and deliverables, ensuring alignment with organizational goals.
- Developed and maintained communication channels between departments to streamline operations.
- Led team meetings to discuss progress, address challenges, and strategize solutions.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
Operations Manager
The Home Depot Store
10.1993 - 06.2018
- Streamlined project workflows to enhance operational efficiency and reduce delays.
- Oversaw resource allocation, ensuring optimal utilization of materials and personnel.
- Implemented safety protocols, resulting in improved compliance and reduced incidents on site.
- Mentored junior staff, fostering skill development and promoting teamwork among crew members.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Education
High School Diploma -
Dorman High School
Spartanburg, SC06-1993
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
VI Construction Services, LLC
09.2022 - Current
Warranty Manager
Builders FirstSource
06.2022 - 09.2022
Pro Sales Specialist
Lowes Home Improvment
05.2019 - 09.2022
Coordinator
TJX Companies
12.2018 - 04.2019
Operations Manager
The Home Depot Store
10.1993 - 06.2018
High School Diploma -
Dorman High School