Lisa Taylor
Arcadia
Summary
Dynamic retail professional with extensive experience at The Home Depot, excelling in team leadership and customer engagement. Proven track record in optimizing operations and enhancing customer satisfaction through effective problem-solving and employee coaching. Skilled in inventory management and POS systems, driving revenue growth and operational efficiency.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
The Home Depot
02.2014 - 06.2025
- Led daily store operations, ensuring optimal customer service and adherence to company policies.
- Trained and developed team members, enhancing product knowledge and sales techniques.
- Monitored inventory levels, implementing strategies to reduce shrinkage and improve stock management.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly for increased revenue.
- Coordinated promotional events, driving customer engagement and boosting foot traffic in-store.
- Ensured compliance with safety standards, conducting regular audits and training sessions for staff.
- Collaborated with department managers to optimize workflow efficiency and enhance team performance.
Shift Supervisor
CVS
03.2011 - 05.2012
- Supervised daily operations, ensuring team adherence to safety protocols and productivity standards.
- Coordinated staff schedules to optimize coverage during peak hours and minimize labor costs.
- Trained and mentored new employees on operational procedures and customer service techniques.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Lead Merchandiser &Trainer
Cracker Barrel
08.2009 - 03.2011
- Implemented planogram updates in compliance with company guidelines, ensuring accurate representation of current product offerings within the retail space.
- Boosted customer satisfaction by collaborating with team members to create an engaging shopping experience.
- Coordinated seasonal changeovers, efficiently transitioning merchandise displays from one season to the next without disrupting the overall shopping experience.
Receiving/RTV Clerk
Bed Bath & Beyond
09.2003 - 08.2009
- Processed RTV transactions accurately, ensuring timely inventory updates and seamless returns.
- Coordinated with warehouse staff to manage product returns and maintain optimal stock levels.
- Implemented improved tracking methods for RTV items, enhancing overall retrieval efficiency.
- Trained new team members on RTV procedures and system navigation for consistent operations.
- Ensured accurate inventory control by diligently tracking incoming and outgoing items.
Education
High School Diploma -
Central High School
Harrison, TNSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Team building and leadership
- POS systems operations
- Employee coaching
- Department oversight
Timeline
Assistant Store Manager
The Home Depot
02.2014 - 06.2025
Shift Supervisor
CVS
03.2011 - 05.2012
Lead Merchandiser &Trainer
Cracker Barrel
08.2009 - 03.2011
Receiving/RTV Clerk
Bed Bath & Beyond
09.2003 - 08.2009
High School Diploma -
Central High School