Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Turner

Rock Hill

Summary

Dynamic Social Service Director at Pineville Rehabilitation & Living Center, adept at client advocacy and needs assessments. Successfully led multidisciplinary teams to enhance community services, fostering collaboration and effective communication. Recognized for timely completion of MDS and for building strong relationships with clients and community partners. Committed to improving service delivery and client satisfaction.

Experienced with managing social service programs, ensuring effective service delivery to diverse populations. Utilizes strong leadership and program development skills to drive impactful community initiatives. Track record of fostering collaborative team environments and achieving positive outcomes.

Overview

4
4
years of professional experience

Work History

Social Service Director

Pineville Rehabilitation & Living Center
10.2022 - Current
  • Referred families to shelters, legal resources, and educational programs.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Led multidisciplinary teams to design and execute comprehensive social services plans, meeting varied needs of community.
  • Provided leadership, guidance and support to staff members.
  • Participated in community events to promote services and engage with public.
  • Completed MDS in a timely manner before deadline.
  • Update PASRR as needed.



Front Office Assistant

Digestive Diseases Associates
04.2021 - 10.2022
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
  • Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
  • Supported staff members with administrative tasks, improving productivity across various departments.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.

Education

Associate of Science - Administrative Billing And Coding

Keiser University
Fort Lauderdale, FL
03-2021

Skills

  • Written and verbal communication
  • Client needs assessments
  • Client advocacy
  • Interviewing skills
  • Client meetings
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Team building
  • Relationship building
  • Task prioritization
  • Public relations
  • Self motivation
  • Conflict resolution
  • Goal setting
  • Professionalism
  • Interpersonal communication
  • Time management abilities
  • Adaptability
  • Written communication

Timeline

Social Service Director

Pineville Rehabilitation & Living Center
10.2022 - Current

Front Office Assistant

Digestive Diseases Associates
04.2021 - 10.2022

Associate of Science - Administrative Billing And Coding

Keiser University

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Lisa Turner