Lisa Wallace
Hartsville
Summary
Results-driven Patient Access Specialist with over 18 years of experience in the healthcare industry. Skilled in analyzing patient feedback and collaborating with clinical teams to resolve access-related issues, enhancing service delivery and patient outcomes.
Overview
19
19
years of professional experience
Work History
Patient Access Specialist
McLeod Health
Florence, SC
10.2025 - Current
- Collaborate during monthly meetings with Patient Access supervisors and Customer Service leadership to address patient inquiries and resolve access-related issues.
- Utilize patient feedback to identify service gaps, driving initiatives for enhancement.
- Verify insurance coverage and coordinate with authorization team to ensure accurate patient estimates and expected liability
- Provide comprehensive cost estimates for medical services to improve patient decision-making.
- Educate patients on available financial assistance programs, guiding them through application processes when needed.
- Process payments using cash and credit cards, maintaining accurate records of transactions.
Patient Accounts Representative
Atrium Health
Concord, NC
01.2007 - 07.2025
- Processed patient account inquiries efficiently, ensuring timely resolution of billing issues.
- Coordinated insurance verification and eligibility checks utilizing RTE response.
- Updated patient data in EPIC, maintaining accuracy and compliance with regulations.
- Led initiatives to refine workflows, resulting in enhanced service delivery across patient accounts.
- Trained new staff on registration process and system navigation to foster team development.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Conducted regular EPIC audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Assisted with onboarding of new employees.
- Developed training materials for staff development, promoting consistency in account management practices.
Education
Associate of Science - Medical Office Administration
South Piedmont
Monroe, NCSkills
- Exceptional communication
- 10 plus years of hands-on experience with Epic software, having worked numerous implementations, upgrades, and projects
- Financial obligation determination
- Authorization verification
- Customer service
- EMR updating
- Team collaboration
- Process improvement
- Registration management
- Reliability and dedication
Timeline
Patient Access Specialist
McLeod Health
10.2025 - Current
Patient Accounts Representative
Atrium Health
01.2007 - 07.2025
Associate of Science - Medical Office Administration
South Piedmont