Dedicated and compassionate Registered Nurse with 22 years of experience in direct patient care, in person and telephone triage and care coordination in fast-paced environments. Proven to remain calm under pressure and skillfully handle difficult and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Values being a hard working, quick learner who works well with a team to provide the best patient care in various settings.
Utilizes clinical and communication skills to obtain a history of the exposure, including all aspects of patient condition, agent(s) involved, circumstances, etc., in a timely manner consistent with the severity of the exposure.
Provides poison information on patients of all ages, including infants, children, adolescents, adults and the elderly.
Utilizes information resources appropriately to accurately assess each exposure case. This includes use of computerized data bases, textbooks, primary medical literature, consultants, and previous knowledge and experience.
Formulates an appropriate plan of care (patient disposition) by interpreting and integrating available information.
Implements the plan of care based on established guidelines, case specifics, patient care priorities, health care facility resources, and professional judgment in a timely manner.
Communicates patient information and treatment recommendations as necessary to appropriate health care facilities/providers.
Evaluates the appropriateness of assessment & recommendations documented on the case record by adhering to established follow-up procedures.
Provides non-toxicological drug and medical information to callers within the scope of education and experience as time permits.
Provides initial crisis intervention to callers with other medical or drug problems, or suicidal intentions, with referral to appropriate community agencies.
Refers non-medical callers to appropriate agencies in a professional and friendly manner.
As team lead, oversees all poison information specialists throughout the shift to ensure optimal workflow and acts as a resource for other teammates