Logan EATON
Columbia
Summary
Adaptable professional with experience in customer service, performance, and quality evaluation. Skilled in managing customer interactions, analyzing data, and delivering engaging experiences. Strong problem-solver with a focus on time management and accuracy in fast-paced environments, creating positive and memorable experiences whether serving in a busy café, performing in immersive settings, or assessing online content for quality and relevance.
Overview
6
6
years of professional experience
Work History
Server
Chilis's Bar and Grill
08.2025 - Current
- Processed orders accurately using point-of-sale system, minimizing errors and improving order fulfillment speed.
- Resolved customer complaints promptly, turning negative experiences into positive outcomes through effective communication.
- Trained new team members on menu items and service protocols, fostering a knowledgeable workforce.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to presentation standards.
Busser
Chili's Restaurant
01.2025 - Current
- Trained new staff in bussing and cleaning procedures.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Food Runner
Chili's Restaurant
01.2025 - Current
- Greeted customers and provided outstanding customer service.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Established rapport with customers by providing friendly and attentive service.
- Engaged in suggestive selling and other sales techniques.
- Offered product samples, answered questions and helped customers find items.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
Quality Rater
Telus International
07.2024 - 11.2024
- Analyzing search results to give users the best answers to their question or guidance to specific websites.
- Providing detailed feedback itemizing of issues and solutions about problematic websites.
- Make a determination to optimize search result based on query search results.
Scare Actor
Carowinds
09.2021 - 10.2021
- Providing a thrilling experience for attendees.
- Having to think quick using improvisation to keep the immersion.
- Working closely with other performers to maintain a scary atmosphere.
Barista
Starbucks
07.2020 - 04.2021
- Working in a fast environment and providing satisfactory service for the customer.
- Providing good customer service and always serving the drink with a smile.
- Maintaining the workplace making sure the area was cleaned and prepped.
Education
Bachelor of Arts - Media Arts
University of South Carolina
Columbia, South Carolina, SCTeleproduction Diploma -
York Technical College
07-2024
High school diploma -
Clover High School
06-2021
Skills
- Customer service etiquette
- Easily able to adapt in any environment
- Improvisation
- Proficient in business math
- Familiar with point of sale and or ordering terminals
- Dedicated staying on task
- Confident in working in a multitasking work environment
- Well rounded individual who can work both independently and as a team player
Personal Information
Timeline
Server
Chilis's Bar and Grill
08.2025 - Current
Busser
Chili's Restaurant
01.2025 - Current
Food Runner
Chili's Restaurant
01.2025 - Current
Quality Rater
Telus International
07.2024 - 11.2024
Scare Actor
Carowinds
09.2021 - 10.2021
Barista
Starbucks
07.2020 - 04.2021
Teleproduction Diploma -
York Technical College
High school diploma -
Clover High School
Bachelor of Arts - Media Arts
University of South Carolina