Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loreci Oliver

Rock Hill

Summary

Compassionate and skilled Patient Services Representative with extensive experience at Mako Medical Laboratories. Proven ability in venipuncture and patient care, enhancing satisfaction through effective communication and adaptability. Recognized for maintaining HIPAA compliance while achieving high performance metrics in specimen collection and ensuring patient comfort during procedures.

Healthcare professional ready to contribute to patient service excellence. Proven experience in managing patient interactions and resolving issues effectively. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in communication and problem-solving, valued for reliability and flexibility.

Overview

12
12
years of professional experience

Work History

Patient Services Representative (Phlebotomist)

Mako Medical Laboratories
09.2024 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.

Laboratory Phlebotomist

Piedmont Medical Center
12.2023 - 09.2024
  • Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
  • Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
  • Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
  • Increased accuracy of test results by carefully following established procedures for specimen collection and handling.
  • Consistently met high performance metrics related to puncture success rate, minimal discomfort experienced by patients, and the number of specimens collected per shift.

Phlebotomist (PSR)

Mako Medical Laboratories
10.2022 - 12.2023
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

Phlebotomist

CaroMont Regional Medical Center, Gaston Memorial Hospital
09.2013 - 09.2022
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.

Education

Certificate - Phlebotomy

Southwest Michigan College
58900 Cherry Grove Rd., Dowagiac, MI
08-2004

Skills

  • Patient care
  • Order of draw
  • Venipuncture
  • HIPAA compliance

Timeline

Patient Services Representative (Phlebotomist)

Mako Medical Laboratories
09.2024 - Current

Laboratory Phlebotomist

Piedmont Medical Center
12.2023 - 09.2024

Phlebotomist (PSR)

Mako Medical Laboratories
10.2022 - 12.2023

Phlebotomist

CaroMont Regional Medical Center, Gaston Memorial Hospital
09.2013 - 09.2022

Certificate - Phlebotomy

Southwest Michigan College

Similar Profiles

CREATE PROFILE
Loreci Oliver