Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Loretta Hill

Cheraw

Summary

Experienced Benefit Verification Specialist excelling in HIPAA compliance and conflict resolution. Proven track record in verifying patient benefits, collaborating with healthcare providers, and delivering quality support. Ready to leverage expertise to improve patient experiences and streamline processes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Benefit Verification Specialist

Cencora/Lash Group
Fort Mill
10.2017 - 11.2024
  • Verified patient eligibility for benefits using proprietary software systems.
  • Communicated with insurance providers to clarify policy details and coverage options.
  • Reviewed and processed benefit verification requests for accuracy and completeness.
  • Collaborated with healthcare providers to obtain necessary documentation for approvals.
  • Educated patients on their benefits and potential out-of-pocket costs during consultations.
  • Maintained detailed records of verification processes and patient interactions securely.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Processed and tracked patient benefit claims according to established procedures.
  • Provided detailed information about insurance plans and benefits to health care providers, patients, and staff members.

Technical Support Representative

Family Dollar Corporate Office
Charlotte
08.2015 - 07.2017
  • Diagnosed hardware and software issues using troubleshooting techniques.
  • Collaborated with team members to resolve complex technical problems.
  • Escalated unresolved issues to senior technicians for further assistance.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Provided technical assistance to customers through phone, email and chat support.
  • Documented all activities related to technical support including processes, updates, changes made.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.

Education

Associate of Arts - Social Work

College of New Rochelle
New York, NY

Skills

  • HIPAA compliance
  • Technical troubleshooting
  • Effective communication
  • Conflict resolution
  • Attention to detail
  • Problem solving
  • Onboarding assistance
  • Teamwork and collaboration
  • Benefit verification

Certification

  • Licensed SC Notary

Timeline

Benefit Verification Specialist

Cencora/Lash Group
10.2017 - 11.2024

Technical Support Representative

Family Dollar Corporate Office
08.2015 - 07.2017

Associate of Arts - Social Work

College of New Rochelle

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