Summary
Overview
Work History
Education
Skills
Timeline
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Lori A. Feezell

Myrtle Beach

Summary

Detail-oriented and patient-focused Dental Assistant with over 20 years of experience in clinical dentistry, seeking to transition into a new career path that leverages strong organizational skills, compassion for patient care, and a desire to contribute positively to a new role. Eager to apply transferable skills in communication, teamwork, and meticulous attention to detail to excel in your company.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

Family Hearing Center
Lenoir City
12.2024 - Current
  • Assisted patients with scheduling appointments and managing hearing aid services.
  • Provided detailed product information to help clients choose suitable hearing solutions.
  • Educated customers on proper hearing aid usage and maintenance practices.
  • Maintained accurate patient records in the electronic health record system.
  • Collaborated with audiologists to ensure seamless service delivery to patients.
  • Managed inventory of hearing aids and related accessories for timely availability.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Addressed customer inquiries and resolved issues promptly and effectively.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Collected deposits or payments and arranged for billing.

Registered Dental Assistant

Knox Valley Dental
01.2022 - 12.2024
  • Assisted the dentist during a variety of treatment procedures.
  • Managed patient scheduling and maintained accurate records.
  • Managed front desk activities, including scheduling appointments and handling patient inquiries.
  • Organized and maintained patient records
  • Managed patient records efficiently using electronic health record systems.
  • Scheduled appointments and coordinated patient follow-ups effectively.
  • Monitored inventory levels of dental supplies and placed orders as needed.
  • Supported onboarding of new staff through training on office protocols and procedures.
  • Maintained inventory of supplies used during treatments.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Provided chairside assistance during surgical procedures.

Registered Dental Assistant

Dan H. Thompson, D.D.S
01.1999 - 01.2022
  • Responding to customer inquiries and providing information about dental products, services, and appointments.
  • Assisting patients with scheduling, rescheduling, and canceling appointments.
  • Resolving customer complaints and issues in a timely and effective manner.
  • Collaborating with the dental team to ensure a smooth patient experience.
  • Maintaining accurate customer records and documentation.
  • Managed incoming calls and routed them to the appropriate department.
  • Scheduled and confirmed appointments, and coordinated with the dental team for scheduling adjustments.
  • Handled billing inquiries and facilitated the payment process.
  • Insurance verification

Education

Roane State Community College

Skills

  • Time Management
  • Communication & Interpersonal Skills
  • Organizational Skills
  • Proficient in CRM
  • Building Customer Loyalty
  • Team Collaboration
  • Problem Solving
  • Attention to Detail
  • Multitasking
  • Decision Making
  • Adaptability
  • Appointment scheduling
  • Customer inquiries
  • Billing coordination
  • Product sales
  • Payment processing

Timeline

Customer Service Representative

Family Hearing Center
12.2024 - Current

Registered Dental Assistant

Knox Valley Dental
01.2022 - 12.2024

Registered Dental Assistant

Dan H. Thompson, D.D.S
01.1999 - 01.2022

Roane State Community College

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Lori A. Feezell