Lori Cole
Summerville
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. While I am comfortable having great responsibilities, a supervisory position is not necessary for me to feel fulfilled.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Plans Review Manager
Town Of Mount Pleasant
Charleston
04.2021 - 03.2026
- Supervised departmental operations and ensured compliance with local, state, and federal regulations.
- Developed, implemented, and maintained spreadsheets to ensure compliance with FEMA substantial improvement/damage regulations.
- Updated and maintained the building department information on the Town's website.
- Assisted in personalizing and implementing new permitting software.
- Processed residential and commercial building permit requests.
- Ensured that the application processing and plan reviews were completed according to the Town's operating goals.
Telecommunicator/Dispatcher
Charleston County Consolidated Dispatch
Charleston
10.2020 - 12.2020
- I completed the extensive training program to become a certified IAED dispatcher with my certifications being for being police, fire, and EMS.
- My other certifications include NCIC, CPR, NIMS 100,200,700, and 800.
Driver/Operator
EC Delivery
West Chester
05.2017 - 05.2018
- As a delivery driver with this company, I have gained experience in delivering to a wide array of business.
- I have handled everything from heavy duty truck parts to office supplies.
- I have extensive knowledge of the West Chester, Sharonville, Fairfield, Hamilton and Cincinnati areas.
- Although I am comfortable in these areas, I am not limited to these areas.
- I have gained knowledge through delivering to many locations throughout the Tri-State.
Manager
Days Inn
Middletown
04.2004 - 04.2016
- I began my career in the hospitality market as a Front Desk Clerk at Days Inn in April 2004.
- As a front desk clerk, I was the first point of contact a guest has when they call the hotel and eventually check-in.
- I efficiently answered phones, made/cancelled reservations, checked in/out customers, reconciled the cash register, set wake up calls, took phone messages for registered guests, and provided many other services that you would encounter at a hotel.
- I have always been a self-motivated individual who not only wants to master every aspect of my position, but to learn new skills along the way.
- That personal drive helped prepare me for the promotion I received to Manager in 2012.
- As the manager, my new responsibilities included hiring, training, and retaining future employees as well as payroll processing, accounts receivables/payables, ordering supplies, auditing inventory, customer relations, forecasting, rate management, inventory control, etc.
- During my time as manager of the Days Inn we were continually honored as a "Chairman's Award Winning" hotel every year.
- There are many more aspects of this position than I have room to note, so I would be honored to discuss them in more detail during the interview process.
Assistant Manager
Speedway, LLC
Middletown
08.2001 - 12.2003
- Being promoted to Assistant Manager after my first year of service with Speedway filled me with great pride.
- I gained experience in a retail environment which provided me with several skills, including cash register auditing, inventory auditing, product stocking, sales, etc.
Education
Certificate - Permit Technician
ICC
08.2021 - 08.2021
High School Diploma - General Studies
Berkeley High School
Charleston, SC 08.1996 - 04.2000
Diploma - General Studies
Lemon-Monroe High School
Monroe, OH 04.2000 - 05.2000
Skills
- Multi-Line Phone System
- Fax
- Copy Machine
- Typing (65-70 WPM, 90% accuracy)
- Computer Savvy
- Windows
- Microsoft Word
- Excel
- Outlook
- Time management
- Problem solving
- Customer relationship management
- Software implementation
- Permit processing
Certification
- CPR certified
- NCIC certified
- IAED certified dispatcher in police, fire, and EMS
- NIMS 100, 200, 700, 800 certified
Timeline
Certificate - Permit Technician
ICC
08.2021 - 08.2021
Plans Review Manager
Town Of Mount Pleasant
04.2021 - 03.2026
Telecommunicator/Dispatcher
Charleston County Consolidated Dispatch
10.2020 - 12.2020
Driver/Operator
EC Delivery
05.2017 - 05.2018
Manager
Days Inn
04.2004 - 04.2016
Assistant Manager
Speedway, LLC
08.2001 - 12.2003
Diploma - General Studies
Lemon-Monroe High School
04.2000 - 05.2000
High School Diploma - General Studies
Berkeley High School
08.1996 - 04.2000