Lori LaGrange
Chester
Summary
Seasoned Store and Credit Manager at Farmers Home Furniture, adept in enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and managing credit reports, achieving significant improvements in credit risk management and operational efficiency. Demonstrates exceptional customer service and proactive communication, fostering positive relationships and a productive workplace.
Overview
8
8
years of professional experience
Work History
Store Manager
Farmers Home Furniture
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Farmers Home Furniture
02.2021 - 02.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
Credit Manager
Farmers Home Furniture
10.2020 - 02.2021
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Improved credit risk management by implementing effective underwriting policies and procedures.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
Collector
Farmers Home Furniture
10.2016 - 10.2020
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
Education
GED -
New Iberia Senior High
New Iberia, LASkills
- Customer service
- Credit reports
- Safety procedures
- Problem-solving
- Store operations
Timeline
Store Manager
Farmers Home Furniture
02.2024 - Current
Store Manager
Farmers Home Furniture
02.2021 - 02.2024
Credit Manager
Farmers Home Furniture
10.2020 - 02.2021
Collector
Farmers Home Furniture
10.2016 - 10.2020
GED -
New Iberia Senior High
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