LORI URIBE
Florence
Summary
I am a dependable, loyal, friendly person. Able to multitask and love helping people resolve their issues. Always on time for work and love to stay busy.
Knowledgeable manager with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
16
16
years of professional experience
Work History
Cashier
Bucees
11.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Manager
Petes Convenience Store
02.2023 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- complete orders for store supplies for retail, input invoices,
- make employee scheduling
- provide monthly reports
- ready store for monthy audits
Customer Service Representative
Oklahoma Turnpike Authority
02.2020 - 02.2023
- Kept accurate and current customer account data with manual form processing and digital information updates
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Toll Collector
Oklahoma Turnpike Authority
02.2014 - 02.2020
- Classified all vehicles passing through toll lanes in accordance with procedural requirements
- Quickly collected tolls, provided change, and issued receipts to motorists to maintain traffic flow
Security Guard
River Bend Casino
02.2012 - 04.2014
- Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot
- Performed cash drops while maintaining complete security and control over the drop box
- Followed established procedures and posted orders to enforce company rules, policies, and regulations to the general public
- Kept track of employee activities and ensured that they complied with security regulations
- Recorded observations and occurrences and interviewed witnesses to complete and submit an incident report
- Checked the identification of everyone who entered and exited the facility to eliminate unauthorized visitors
Manager
O-Gah-Pah Convenience Store
09.2009 - 06.2011
- Used [Software] to analyze and interpret store trends to aid planning
- Organized revenue statements, shipment amounts and dates, employee schedules, and sanitation in the workplace
- Used [Software] and [Software] to complete [Timeframe] payroll for [Number] employees
- Was in charge of hiring and training new employees, as well as creating employee schedules
- Am responsible for hiring and supervising employees in all available positions
- Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement
- Reconciled daily sales transactions to balance and log day-to-day revenue with [Software]
- Was in charge of opening and closing the store, as well as reconciling cash drawers and making bank deposits
Education
Associates degree - criminal Justice
Northeastern Oklahoma A&M College
Miami, OK01.2009
Skills
- Order fulfillment
- Multi-line phone talent
- Materials preparation
- Food preparation
- Customer service
- Credit card processing
- Team leadership
- Decision-making
- Time management
deans honor roll
received the NEO A&M College Deans honor roll
Timeline
Cashier
Bucees
11.2024 - Current
Manager
Petes Convenience Store
02.2023 - 08.2024
Customer Service Representative
Oklahoma Turnpike Authority
02.2020 - 02.2023
Toll Collector
Oklahoma Turnpike Authority
02.2014 - 02.2020
Security Guard
River Bend Casino
02.2012 - 04.2014
Manager
O-Gah-Pah Convenience Store
09.2009 - 06.2011
Associates degree - criminal Justice
Northeastern Oklahoma A&M College
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