Charlotte Koster
Charleston,SC
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
V Modern Italian, Fast Fine Dining
03.2026 - Current
- Trained new servers on menu offerings and service standards, enhancing team performance.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.
- Upsold menu items and daily specials, contributing to increased sales revenue.
- Implemented process improvements that enhanced workflow efficiency during peak service hours.
Server
Jinya Ramen (no Longer Open)
01.2026 - 03.2026
- Delivered exceptional service during high-pressure shifts.
- Assigned tasks to servers to enhance workflow efficiency.
- Created a positive work environment and aided to it.
Server
Kwei Fei
06.2024 - 01.2025
- highly accredited and well known restaurant in the charleston food and beverage community
- Assessed customer needs and preferences to provide tailored food and beverage suggestions
- Assisted colleagues during rush periods, enhancing teamwork and ensuring high levels of customer satisfaction
- Frequently assist colleagues during rush periods to promote teamwork and ensure customer satisfaction
- Trained new staff members on menu knowledge and service standards
Event Assistant/ Expo /Assistant Bartender
Bowens Island
03.2024 - 06.2024
- Well-known establishment that’s a staple in the south!
- assisted in organizing and setting up events to ensure smooth execution
- prioritized guest experience while delivering attentive service
- collaborated with colleagues on projects to improve workplace environment
- Managed alcohol and food service during events.
Server
Eleven 81
10.2023 - 03.2024
- Ensured that all guests felt welcomed while providing fast, efficient, professional service
- Maintained comprehensive knowledge of menu items including food, rotating draft beers, wines, and cocktails to enhance guest experience
- Established rapport to guests, catering to requests and resolving issues in a timely manner
Salesperson/ Marketing
Folly Beach Chair Company
02.2023 - 10.2023
- Collaborated with local businesses to enhance company visibility and market presence.
- developed projects that promoted client growth
- utilized drone technology and social media to increase engagement and drive sales
- learned to use a drone, and lots of social media use to create more engagement and generate more sales
- handling cash and assisting with book keeping
- Managed cash transactions and supported bookkeeping tasks to maintain accurate financial records.
- working in extreme weather conditions while still being at service to guests
Key Holder/ Retail Associate
South Carolina Aquarium
06.2022 - 01.2023
- maintained communication with colleagues, children, and adults to foster a welcoming environment
- ensuring guests are helped
- Managed cash register operations during shifts.
- Assisted guests with inquiries and needs.
- constant communication with colleges, children and adults
Server/ Expo
Well Hung Vineyard
02.2022 - 06.2022
- Joined restaurant at opening, contributing to operations from the ground up
- Completed extensive training on wine service techniques and various wine production methods
- Received extensive training on wine service and different types of wine and their production.
- Managed service in upscale, high-volume restaurant, ensuring exceptional guest experiences
Kennel Technician
Scenthound
03.2021 - 12.2021
- Provided daily care for dogs at a local animal shelter
- groomed and treated dogs for skin and topical issues, promoting their health and hygiene
- discussed concerns with clients, offering guidance and solutions for their pets' needs
Lead Host/ Expo
Tattooed Senorita
11.2020 - 01.2021
- fostered welcoming environment for guests to enhance overall dining experience
- coordinated seating and managed restaurant supplies to optimize service flow
- assisting coworkers during high volume periods to ensure satisfaction
Host
Kickin Chicken
12.2019 - 10.2020
- Assisted in kitchen operations
- anticipated guest needs and welcomed them upon arrival
- Executed prepared food items to maintain quality and presentation standards tasks
- Managed phone inquiries and cash transactions
Receptionist/ Personal Assistant
Just Add Mosquitos
03.2018 - 11.2019
- Assisted in various tasks at family business
- communicated with employees and clients to enhance satisfaction
- managed bookkeeping to support financial accuracy
- utilized power tools and performed measurements for construction tasks
- organized materials and paperwork
- addressed and resolved issues between employees and clients to improve relationships
Education
James Island Charter High School
Charleston, Sc05.2022
Bachelor Of Journalism - Journalism And Media
Phoenix University
OnlineSome College (No Degree) - Communications
Colorado State University
Fort Collins, COSkills
- Hospitality service expertise
- Exceptional customer service
- Guest engagement
- Upselling/ sales
- Food safety
- Problem-solving skills
- Service and problem solving skills
- Hospitality service expertise
Accomplishments
- TIPS certification
- serve safe certification
- CPR and first aid certified
Additional Information
References
dylan trujillo general manager @ kwei fei
(703) 864-0668
kieran kelly coworker @ kwei fei
(843) 415-5611
carah daley assistant manager @ aquarium
(605) 786-3058
tilghman white manager @ tattooed señorita
(843) 494-8112
Certification
- SC servsafe alcohol certification
- CPR and First AID certified
Timeline
Server
V Modern Italian, Fast Fine Dining
03.2026 - Current
Server
Jinya Ramen (no Longer Open)
01.2026 - 03.2026
Server
Kwei Fei
06.2024 - 01.2025
Event Assistant/ Expo /Assistant Bartender
Bowens Island
03.2024 - 06.2024
Server
Eleven 81
10.2023 - 03.2024
Salesperson/ Marketing
Folly Beach Chair Company
02.2023 - 10.2023
Key Holder/ Retail Associate
South Carolina Aquarium
06.2022 - 01.2023
Server/ Expo
Well Hung Vineyard
02.2022 - 06.2022
Kennel Technician
Scenthound
03.2021 - 12.2021
Lead Host/ Expo
Tattooed Senorita
11.2020 - 01.2021
Host
Kickin Chicken
12.2019 - 10.2020
Receptionist/ Personal Assistant
Just Add Mosquitos
03.2018 - 11.2019
Some College (No Degree) - Communications
Colorado State University
James Island Charter High School
Bachelor Of Journalism - Journalism And Media
Phoenix University