Louis Cruse
Summerville
Summary
Results-driven operations manager with expertise in workflow analysis, compliance auditing, and staff scheduling. Proven track record of enhancing operational efficiency and developing leadership capabilities within teams.
Overview
40
40
years of professional experience
2
2
Certifications
Work History
Operations Manager
Charleston County School District
North Charleston
08.2021 - Current
- Designed and enacted new operational protocols aimed at increasing efficiency.
- Managed staff schedules to ensure adequate coverage and support.
- Analyzed workflow processes to identify areas for improvement.
- Evaluated staff performance, and resolved issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
Fresh Food Manager
Harris Teeter Grocery Store
Summerville
08.2017 - 08.2021
- Managed daily operations of fresh food department to ensure quality standards.
- Trained staff on proper food handling and safety procedures.
- Oversaw inventory management to maintain optimal stock levels.
- Implemented merchandising strategies to enhance product visibility and sales.
- Conducted regular quality checks on fresh items to ensure freshness and safety.
- Coordinated team schedules to ensure adequate coverage during peak hours.
Chef/Deli/Bakery Operations Manager
Kroger Company
Columbus
11.1998 - 07.2017
- Developed seasonal menus aligning with customer preferences and trends.
- Ensured compliance with health regulations and maintained cleanliness standards.
- Assisted in planning special events and catering services for the community.
- Prepared high-quality dishes according to established recipes.
- Planned menus, ordered supplies and managed kitchen staff.
- Trained new chefs on proper cooking techniques and menu items.
Executive Sous Chef
Hilton Hotels Corporation
Las Vegas
11.1991 - 07.1998
- Developed daily production schedules for kitchen staff and monitored performance to ensure quality standards were met.
- Conducted regular staff meetings to discuss menu changes, operational updates, and customer feedback.
- Monitored food costs on a weekly basis to maintain target profit margins.
- Ordered food supplies, maintained inventory, and managed budgeting of resources.
- Managed multiple projects simultaneously while ensuring deadlines were met in a timely manner.
- Coordinated catering events from start to finish including menu selection, staffing needs, equipment rentals.
Military Cook
United States Marine Corps
Camp Pendleton South
07.1985 - 07.1991
- Prepared meals for large groups in high-pressure environments.
- Maintained cleanliness and organization in kitchen areas.
- Trained junior cooks on proper cooking techniques and procedures.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Followed established procedures and requirements for safe food handling, storage and service.
Education
Associate of Arts - Culinary
San Diego State University
San Diego, CASkills
- Operations management
- Staff scheduling
- Workflow analysis
- Compliance auditing
- Performance evaluation
- Inventory control
- Leadership development
- Problem solving
- Superb time management skills
Certification
ServSafe Food Manager 1/25/2024-1/25/2029
Timeline
Operations Manager
Charleston County School District
08.2021 - Current
Fresh Food Manager
Harris Teeter Grocery Store
08.2017 - 08.2021
Chef/Deli/Bakery Operations Manager
Kroger Company
11.1998 - 07.2017
Executive Sous Chef
Hilton Hotels Corporation
11.1991 - 07.1998
Military Cook
United States Marine Corps
07.1985 - 07.1991
Associate of Arts - Culinary
San Diego State University