LOUIS PERMANENTE
Greenville
Summary
Dynamic sales and operations professional with a proven track record of driving revenue growth, managing high-performing teams, and cultivating long-term client relationships across diverse retail sectors. Expertise in leading consultative sales initiatives, forging strategic business partnerships, and enhancing operational efficiency while delivering exceptional customer experiences. Recognized for consistently surpassing sales targets, boosting customer retention rates, and formulating scalable growth strategies in competitive markets. Committed to leveraging a results-oriented approach to foster innovation and achieve organizational objectives.
Overview
32
32
years of professional experience
Work History
Account Manager
ProSource Wholesale
2025.03 - Current
- Build long-term business relationships by understanding client project goals, recommending tailored product solutions, and delivering exceptional customer support throughout the sales process.
- Maintain a 35–45% close rate and more than 60% repeat business by delivering responsive communication, accurate project coordination, and solution-oriented service.
- Manage an active pipeline exceeding $1.5mm while performing 5 planned outbound calls, emails, follow-ups, and business development activities.
- Collaborate with vendors, warehouse teams, installers, and internal operations staff to ensure seamless project execution, accurate order fulfillment, and customer satisfaction.
- Assist customers with product selections, design recommendations, budgeting, and project planning for both residential and commercial applications.
Sales Manager
Arnold Roofing & Restoration
2024.03 - 2025.03
- Generated new business opportunities through canvassing, referrals, networking, and relationship-building initiatives within highly competitive local markets.
- Developed trust-based customer relationships by providing transparent communication, accurate estimates, and solution-focused recommendations throughout the sales process.
- Trained, coached, and mentored sales team members on prospecting techniques, objection handling, customer engagement, and closing strategies to improve overall team performance.
- Worked closely with operations and project management teams to ensure projects were completed efficiently, safely, and according to customer expectations.
Senior Sales Manager
Lowe’s Home Improvement
2019.01 - 2024.04
- Directed daily operations and sales performance for high-volume flooring, tile, millwork, and home improvement departments within a fast-paced retail environment.
- Managed staffing, scheduling, inventory control, merchandising standards, and departmental profitability while ensuring operational excellence and customer satisfaction.
- Led and developed sales associates through coaching, performance management, onboarding, and ongoing training initiatives designed to improve engagement and sales productivity.
- Coordinated large-scale customer projects involving flooring, cabinetry, tile, and specialty orders while ensuring accurate order management and timely fulfillment.
- Improved workflow efficiency and operational consistency by implementing process improvements and maintaining accountability standards across departments.
- Supported achievement of store sales goals through strong leadership, merchandising execution, and customer-focused service strategies.
Store Manager
The Fresh Market
2015.01 - 2019.01
- Oversaw all aspects of store operations including staffing, budgeting, merchandising, inventory management, customer service, and financial performance.
- Improved employee performance metrics by 12% through coaching programs, accountability systems, and leadership development efforts.
- Increased customer referrals and retention by 32% through relationship-focused service initiatives and community engagement strategies.
- Maintained strict compliance with company operational procedures, food safety regulations, inventory controls, and merchandising standards.
- Managed labor scheduling, payroll efficiency, and operational budgeting to maximize profitability while maintaining exceptional service standards.
- Fostered a positive team culture focused on accountability, teamwork, and delivering premium customer experiences.
Audi CPO Manager
Steve White Audi
2014.01 - 2015.01
- Managed certified pre-owned vehicle operations including inventory presentation, customer consultations, financing coordination, and vehicle sales transactions.
- Built strong customer relationships by delivering personalized service, transparent communication, and in-depth product knowledge throughout the buying process.
- Improved operational efficiency by 11% through process optimization, inventory organization, and workflow improvements.
- Maintained dealership standards for customer satisfaction, inventory presentation, and sales performance while contributing to overall dealership growth.
Manager
Publix Supermarkets
1994.01 - 2010.02
- Managed day-to-day retail operations including staffing, scheduling, inventory management, merchandising, budgeting, and customer service execution.
- Supervised and developed large teams in fast-paced retail environments while maintaining high operational and service standards.
- Recruited, trained, coached, and mentored employees to support long-term retention, productivity, and leadership development.
- Oversaw inventory control, shrink reduction, and operational efficiency initiatives to improve profitability and maintain accurate stock levels.
- Ensured exceptional customer experiences by resolving escalated concerns, improving service processes, and promoting a customer-first culture.
Education
Bachelor of Science - Business Management
Colorado State University
Skills
- Customer Retention & Relationship Management
- Team Leadership & Employee Development
- Showroom Operations & Merchandising
- KPI Tracking & Performance Management
- Inventory & Operational Management
- Customer service
- Teamwork and collaboration
- Client relations
Timeline
Account Manager
ProSource Wholesale
2025.03 - Current
Sales Manager
Arnold Roofing & Restoration
2024.03 - 2025.03
Senior Sales Manager
Lowe’s Home Improvement
2019.01 - 2024.04
Store Manager
The Fresh Market
2015.01 - 2019.01
Audi CPO Manager
Steve White Audi
2014.01 - 2015.01
Manager
Publix Supermarkets
1994.01 - 2010.02
Bachelor of Science - Business Management
Colorado State University