Lucy Holben
Indian Land
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. I highly value creating and maintaining new relationships with customers to ensure satisfaction and loyalty. I am adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with a friendly and approachable demeanor. I am willing and eager to expand my knowledge and work experience.
Overview
5
5
years of professional experience
Work History
Barista
Rendezbrew
03.2022 - Current
- Crafted high-quality beverages, ensuring consistency in taste and presentation.
- Managed daily inventory, optimizing stock levels to reduce waste.
- Trained new staff on coffee preparation techniques and customer service standards.
- Implemented efficient workflow processes, increasing order fulfillment speed during peak hours.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Assisted customers with product selections, enhancing overall satisfaction and loyalty.
- Collaborated with team members to create seasonal beverage offerings and promotions.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Developed strong relationships with my employers and many customers.
- Operated cash register, processed transactions efficiently, and provided accurate change.
Food Service Worker
Andy's Frozen Custard
03.2021 - 08.2021
- Operated cash register, processed transactions efficiently, and provided accurate change.
- Prepared and served frozen custard products following standardized recipes for quality assurance.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Assisted in training new staff on customer service protocols and operational procedures.
- Monitored inventory levels, restocked supplies, and reported shortages to management promptly.
- Enhanced customer satisfaction through attentive service and resolving inquiries effectively.
- Collaborated with team members to streamline order fulfillment during peak hours, improving workflow efficiency.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
Education
Bachelor of Science - Natural Resource Management, Environmental Science
Western Carolina University
Cullowhee, NC06-2028
Skills
- Time management
- Attention to detail
- Problem solving
- Team player
- Cash handling
- Exceptional customer service
- Adaptive and creative
- POS system operation
- Inventory management
- New hire training
- Microsoft Excel and Word
- GPS navigation
- Data collection and analysis
- Geospatial analysis
- Field Work
- Research Skills
- GIS Applications
- Test and Measurement Instrumentation
Timeline
Barista
Rendezbrew
03.2022 - Current
Food Service Worker
Andy's Frozen Custard
03.2021 - 08.2021
Bachelor of Science - Natural Resource Management, Environmental Science
Western Carolina University