Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lucy Jackson

BLUFFTON

Summary

Dynamic customer service professional with proven expertise at Walgreens and Target, excelling in building relationships and resolving conflicts. Demonstrated strong sales skills and empathy, enhancing customer loyalty and satisfaction. Adept at multitasking in high-pressure environments, consistently delivering exceptional service and fostering positive experiences.

Overview

5
5
years of professional experience

Work History

Cashier

Walgreens
09.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Customer Service Representative

Target
06.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Server

First Watch Daytime Cafe
05.2020 - 11.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Bachelor of Arts - Communications

College of Charleston
Charleston, SC
05-2026

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Customer relations
  • Written and verbal communication
  • Sales expertise

Languages

Spanish
Professional Working

Timeline

Cashier

Walgreens
09.2024 - Current

Customer Service Representative

Target
06.2021 - Current

Server

First Watch Daytime Cafe
05.2020 - 11.2020

Bachelor of Arts - Communications

College of Charleston

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Lucy Jackson