Lucy Parnell
Goose Creek
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
8
8
years of professional experience
Work History
Front Desk Coordinator
Carolina Complete Dental
Goose Creek
01.2018 - Current
- Greeted patients and provided them with necessary paperwork to complete upon arrival. Register new patients, and update existing patient information. Verify insurance information.
- Answered incoming calls from patients regarding new patient inquiries, scheduling, insurance coverage, and billing inquiries. Daily calls for patient reminders and confirmations.
- Maintained a master work schedule for the entire practice.
- Reviewed patient records to check accuracy of information and implement updates.
- Processed payments and balanced daily accounts receivable transactions. Provide patients with an invoice statement.
- Patient communication through various methods, such as text messages, emails, and faxes.
- Communicate effectively with all patients, dental staff, and insurance companies.
- Ensuring a professional and efficient front-office environment. Open and close the office on a daily basis.
Reservation Specialist
Going Coastal Transportation
Charleston
01.2017 - 12.2017
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Assisted customers with booking reservations. Dispatched drivers as needed.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Researched and resolved customer complaints related to bookings and cancellations.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Berkeley High School
Moncks Corner, SC06-1984
Skills
- Patient registration
- Insurance verification
- Payment processing
- Scheduling management
- Data entry accuracy
- Customer service
Timeline
Front Desk Coordinator
Carolina Complete Dental
01.2018 - Current
Reservation Specialist
Going Coastal Transportation
01.2017 - 12.2017
High School Diploma -
Berkeley High School
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