Luis Ochoa
Woodruff
Summary
Dynamic retail professional with over 30 years in store management. Skilled in staff supervision and problem-solving, consistently delivering exceptional customer experiences. Aiming to leverage leadership skills to drive sales growth and enhance team productivity. Results-driven Assistant Store Manager with expertise in customer service, inventory management, and team leadership. Proven ability to enhance operational efficiency and boost team performance through effective communication and conflict resolution. Experienced Assistant Store Manager recognized for strong inventory control and financial analysis skills. Committed to regulatory compliance and employee training, ready to support operational goals and enhance customer satisfaction. Results-driven professional with over 30 years of experience in retail operations. Skilled in team training, problem-solving, and regulatory compliance, contributing to improved customer satisfaction and streamlined workflows. Eager to leverage expertise to drive operational success. Results-driven professional with extensive experience in retail operations and inventory management. Skilled in regulatory compliance and team supervision, consistently achieving sales targets and elevating customer satisfaction through strategic training and performance evaluation.
Overview
1
1
Language
1
1
Certification
34
34
years of professional experience
Work History
Assistant Store Manager
Publix
Spartanburg
09.1991 - 01.2026
- Coordinated daily store operations and staff scheduling to enhance workflow.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised team performance and delivered training on customer service standards to elevate service quality.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Maintained accurate records of transactions, stock levels, and employee performance metrics to support informed decision-making.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored compliance with health and safety regulations throughout the store.
- Collaborated with vendors for timely restocking and product delivery schedules.
- Led team meetings to communicate goals, updates, and operational changes.
Education
High School Diploma -
North Miami High School
Miami, FL06-1993
Skills
- Inventory management
- Customer service
- Financial analysis
- Vendor collaboration
- Staff supervision
- Sales reporting
- Retail operations
- Team leadership
- Problem solving
- Conflict resolution
- Goal setting
- Employee training
- Effective communication
- Performance evaluation
- Regulatory compliance
- Records maintenance
- Store organization
- Verbal and written communication
- Inventory control
- POS systems
- Sales growth
- Goals and performance
- Shift scheduling
- Microsoft Office Suite
- Stock rotations
- Cash auditing
- Employee coaching
- Order management
- Incident reports
- Display setup
- Strategic merchandising
- New hire training
- Pricing and markdowns
- Attention to detail
- Problem-solving
- Inventory counting
- Performance evaluations
- Vendor management
Languages
Spanish
Professional
Certification
- Serve Save food safety
Timeline
Assistant Store Manager
Publix
09.1991 - 01.2026
High School Diploma -
North Miami High School