Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Luke Laughlin

North Charleston

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excel in conflict resolution, effective communication, and time management to foster positive work environments and ensure operational success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Manager/Key Holder

Dunkin' Brands
North Charleston
02.2023 - Current
  • Provided training on store policies, procedures, and standards to new hires and existing staff.
  • Addressed customer complaints swiftly and professionally while fostering a positive atmosphere for customers.
  • Directed team of 20+ employees, fostering leadership and motivation to achieve outstanding customer service results.
  • Facilitated daily bank deposits, withdrawals, and transfers.

Crew Team Member

Chick-fil-A
North Charleston
04.2022 - 01.2023
  • Followed all safety regulations while operating machinery or handling chemicals.
  • Collaborated with other crew members to complete tasks quickly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

High School Diploma -

Cyber Academy Of South Carolina
Greenville, SC
05-2025

Skills

  • Customer service
  • Employee training
  • Team leadership
  • Cash handling
  • Time management
  • Conflict resolution
  • Interpersonal communication
  • Inventory management

Certification

  • ServSafe Certification (April 2024)
  • CPR Certification (ARC)

Accomplishments

  • Excelled in Honors Courses throughout High School
  • Member of the National Society of High School Scholars (NSHSS)

References

References available upon request.

Timeline

Shift Manager/Key Holder

Dunkin' Brands
02.2023 - Current

Crew Team Member

Chick-fil-A
04.2022 - 01.2023

High School Diploma -

Cyber Academy Of South Carolina

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Luke Laughlin