Luke Rice
Columbia
Summary
Developed strong technical support and problem-solving skills in fast-paced environment, consistently delivering effective solutions. Demonstrated ability to communicate complex issues clearly and efficiently to diverse user groups. Looking to transition into new field, leveraging proven abilities to enhance team performance and user satisfaction.
Overview
1
1
year of professional experience
Work History
Service Desk Technician
University of South Carolina
03.2024 - 05.2025
- Managed IT support requests via email and phone, handling password resets, hardware issues, and software troubleshooting.
- Logged and assigned service tickets in ServiceNow, resolving Level 1 technical issues independently.
- Monitored and responded promptly to ongoing IT concerns, ensuring smooth operations.
- Provided high-quality customer service with patience and technical expertise.
Workstation Support Intern
BlueCross BlueShield of South Carolina
05.2024 - 08.2024
- Provided hands-on technical support, inventory management, and crisis response.
- Played a key role in resolving a major CrowdStrike outage by restoring employee computer systems.
- Conducted comprehensive functionality checks on IT equipment before deployment.
- Assisted in organizing and managing IT inventory for efficient resource allocation.
Education
Bachelor of Science - Integrated Information Technology, Business Administration
University of South Carolina
Columbia, SC09.2025
Skills
- Programming & Software: Python, CSS, HTML, SQL, Excel
- Technical Strengths: Troubleshooting, IT Support, Network Administration
- Soft Skills: Customer Service, Problem-Solving, Adaptability, Team Collaboration
Timeline
Workstation Support Intern
BlueCross BlueShield of South Carolina
05.2024 - 08.2024
Service Desk Technician
University of South Carolina
03.2024 - 05.2025
Bachelor of Science - Integrated Information Technology, Business Administration
University of South Carolina
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