Lukisha Pittman
Woodruff
Summary
Dynamic professional with extensive experience in customer service and training, notably as a Lead Cashier at Harris Teeter. Proven ability in conflict resolution and cash handling, enhancing customer satisfaction and team performance. Recognized for fostering positive relationships and mentoring new staff, ensuring operational excellence and a welcoming environment.
Overview
21
21
years of professional experience
Work History
Lead Cashier
Harris Teeter
11.2023 - Current
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Restocked and organized merchandise in front lanes.
Owner/Operator Truck Driver
Syncere Trucking
12.2013 - 11.2023
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Police Officer
City of Greenville, Police Department
02.2004 - 01.2020
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Served as a school resource officer, improving relationships between youth and police through positive interactions and educational programs.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
Education
MBA - Accounting
Capella
Minneapolis, MN01-2012
Bachelor of Science - Economics/ Minor in Business
ECU
Greenville, NC05-2003
Skills
- Training and coaching
- Customer assistance
- Training and mentoring
- Point of sale operation
- Problem-solving
- Conflict resolution
- Cash handling
- Dependability
Timeline
Lead Cashier
Harris Teeter
11.2023 - Current
Owner/Operator Truck Driver
Syncere Trucking
12.2013 - 11.2023
Police Officer
City of Greenville, Police Department
02.2004 - 01.2020
MBA - Accounting
Capella
Bachelor of Science - Economics/ Minor in Business
ECU
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