Lydia Traver
Charleston
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills, with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Experienced and dependable general worker, with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious, with a strong work ethic, and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure, and consistently earns high marks for work quality and speed. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to the company's growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager on Duty
Chick-fil-A
Mount Pleasant
05.2020 - Current
- Recruited and trained new employees to meet job requirements.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Analyzed business performance data and forecasted business results for upper management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Complied with company policies, objectives and communication goals.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Trained new employees on company policies, job duties, and performance expectations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Interacted with customers regularly to ensure their needs were met.
- Resolved customer complaints in a professional manner.
- Delegated tasks among team members according to their strengths and abilities.
- Responded to customer questions regarding products, prices and availability.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Implemented new operational procedures, increasing efficiency.
Education
Associate of Science - Nutritional Wellness Counseling
New Eden School of Natural Medicine
Fishers, IN10-2025
Some College (No Degree) - Business Management
Point University West Point
West Point, GASkills
- Customer service
- Team building
- Data analysis
- Employee training
- Teamwork and collaboration
- Good Telephone Etiquette
- Organization and time management
- Flexible and adaptable
- Multitasking Abilities
- Communication
- Organization
Affiliations
- I am currently a manager at Chickfila and am looking to get started in my field of study. I do enjoy customer service as it makes me feel like I am accomplishing something important.
- I love running and am looking to be involved in run clubs the end of this year ( I recently underwent a massive hip surgery). I love being active and eating healthy. I have been instilled by my mother my whole life that a healthy life is the best life. I love to give people nutritional advice and see them succeed. I thrive in the health and wellness community and am looking to get my start in that field.
Accomplishments
- I am currently working towards my boards certification for my nutritional wellness counseling degree. However, I do not have it yet. I also graduate this May from Point University in West Point, GA with an associates degree in business management.
Certification
- I am a certified nutritional wellness counselor and am currently working towards my boards examination for this.
References
References available upon request.
Timeline
Manager on Duty
Chick-fil-A
05.2020 - Current
Associate of Science - Nutritional Wellness Counseling
New Eden School of Natural Medicine
Some College (No Degree) - Business Management
Point University West Point
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