Lydiaruth Thompson
Anderson
Summary
Actively seeking a full-time remote position that values my skills, work ethic and education. I have a college degree and over four years of work experience. I am a strong communicator and I am bi-lingual in ASL.
Overview
6
6
years of professional experience
Work History
Office Manager
Anderson University
06.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Handled transportation for admission counselors and travel season.
- Set up conference rooms for presentations, ensuring technology is presentable.
Admission Counselor
Liberty University Online
07.2021 - 02.2023
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
- Developed strong relationships with high schools and community organizations to promote the institution''s programs and offerings.
- Implemented data-driven strategies to continuously improve recruitment efforts based on enrollment trends and goals.
- Conducted thorough evaluations of applicant transcripts, test scores, essays, and letters of recommendation to determine eligibility for admission.
Sales Associate
Old Navy
07.2018 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Master of Science - Homeland Security & Disaster Management
Liberty University Online
Lynchburg, VA02-2026
Bachelor of Science - Communications And ASL
Liberty University
Lynchburg, VA05-2021
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Payroll and budgeting
- Collaborate well with others
- Ability to work independently
- Trustworthy, disciplined, loyal and dependable
Languages
Sign Language
Native or Bilingual
Timeline
Office Manager
Anderson University
06.2023 - Current
Admission Counselor
Liberty University Online
07.2021 - 02.2023
Sales Associate
Old Navy
07.2018 - 08.2020
Master of Science - Homeland Security & Disaster Management
Liberty University Online
Bachelor of Science - Communications And ASL
Liberty University
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