Lylea Jewell
Fountain Inn
Summary
Dedicated team member with strong customer service skills, known for conflict resolution and effective communication. Committed to enhancing customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Team Member
Seven Eleven
Simpsonville
08.2025 - Current
- Executed opening and closing procedures to enhance store efficiency and readiness.
- Trained new employees on operational procedures and store policies to ensure compliance.
- Resolved customer inquiries and complaints, achieving high satisfaction levels.
- Monitored product expiration dates, removing outdated items to uphold quality standards.
- Maintained cleanliness of sales floor to foster a welcoming shopping environment.
- Restocked shelves promptly to optimize product displays and availability.
- Assisted in inventory tracking to ensure stock accuracy and prevent shortages.
BOH Team Member
Chick-fil-A
Greenville
01.2025 - 06.2025
- Assisted in food preparation by chopping vegetables and assembling ingredients for efficient service.
- Ensured cleanliness of kitchen surfaces and equipment by following established sanitation procedures.
- Collaborated with team members to streamline order fulfillment processes during peak hours.
- Monitored food inventory levels and reported shortages to management for timely restocking.
- Prepared menu items in accordance with recipes to maintain consistency in taste and presentation.
- Maintained clear communication with front-of-house staff to ensure accurate order processing.
- Trained new team members on food preparation techniques and safety protocols.
- Executed closing procedures by thoroughly cleaning and organizing kitchen workspaces at shift end.
- Supported management in maintaining compliance with local health and safety regulations.
- Responded promptly to kitchen emergencies, demonstrating adaptability under pressure.
- Assisted with catering orders by preparing large quantities of food while maintaining quality.
- Promoted a positive work environment by encouraging teamwork and collaboration among staff.
- Maintained proper food handling procedures and sanitation standards to ensure safe and quality products.
- Managed closing duties such as cleaning workstations and organizing storage areas for next shift.
- Operated kitchen equipment such as slicers, mixers, ovens, grills, safely and efficiently.
- Set up, stocked, and restocked workstations with necessary supplies.
- Cleaned kitchen equipment before and after each shift according to health codes regulations.
- Assisted in the cooking process by prepping ingredients such as vegetables, meats, cheeses, sauces.
- Assisted in training new employees on kitchen protocols.
- Managed dishwashing operations effectively by delegating tasks among staff members.
FOH Staff Member
Tropical Grill
Simpsonville
08.2024 - 08.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff members on service protocols and restaurant procedures.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Executed cash handling procedures, ensuring accuracy during transactions.
- Performed routine checks to maintain compliance with health and safety regulations.
- Supported kitchen operations by communicating special requests and dietary restrictions.
- Set up dining areas efficiently for special events and large parties.
- Adapted to varying roles within the restaurant during busy shifts to meet customer needs.
- Managed order accuracy by verifying details before serving to guests.
- Engaged with customers to promote daily specials and enhance their dining experience.
- Resolved customer complaints with professionalism, ensuring satisfaction and return business.
- Assisted in setting up and breaking down the restaurant for shifts.
- Resolved customer complaints promptly and professionally.
Team Member
Zaxby's Chicken Fingers & Buffalo Wings
Simpsonville
01.2024 - 08.2024
- Executed opening and closing procedures to ensure store readiness and operational efficiency.
- Maintained cleanliness of sales floor to create welcoming shopping environment.
- Monitored product expiration dates to ensure freshness and compliance.
- Trained new employees on store policies to uphold standards.
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Collaborated with team members to optimize store operations and productivity.
- Conducted regular inventory counts, contributing to loss prevention efforts.
- Utilized point-of-sale systems for accurate transaction processing.
Skills
- Customer service
- Employee training
- Inventory management
- Cash handling
- Food safety compliance
- Workflow optimization
- Store operations
- Team collaboration
- Conflict resolution
- Problem solving
- Communication skills
- Attention to detail
- Adaptability and flexibility
- Cleaning
- Team building
- Order preparation
- Collaboration and teamwork
- Complaint resolution
- Willingness to learn
- Dependability and reliability
- Hospitality and accommodation
- Verbal and written communication
- Positive attitude
- Creativity and innovation
Timeline
Team Member
Seven Eleven
08.2025 - Current
BOH Team Member
Chick-fil-A
01.2025 - 06.2025
FOH Staff Member
Tropical Grill
08.2024 - 08.2025
Team Member
Zaxby's Chicken Fingers & Buffalo Wings
01.2024 - 08.2024