Angel Coles
Myrtle Beach
Summary
Dynamic front desk professional with a strong background in hospitality services and cash handling. Notable experience in training new staff and fostering positive guest interactions, contributing to elevated customer satisfaction and operational efficiency. Worked in the hospitality industry as a front desk receptionist for 6 years and has improved very positively.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Dayton House Resort
2023.11 - 2026.03
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Trained new staff members in customer service techniques and hotel operations.
- Developed and maintained positive relationships with guests for satisfaction.
- Completed late check-ins and directed guests to rooms and facilities.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Collected room deposits, fees, and payments.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Front Desk Receptionist
Compass Cove Resort
2020.10 - 2023.11
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room bookings and maintained accurate reservation records using property management software.
- Trained new staff on front desk procedures and customer interaction best practices.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Associate of Science - Hospitality
Williamsburg County Technical School
Kingstree, SC2011-05
Hemingway High School
Hemingway, SC2002-06
Skills
- Customer service
- Time management
- Cash handling
- Telephone etiquette
- Data entry
- Hospitality services
- Friendly, positive attitude
- Skilled in [software]
- Excellent communication
Timeline
Front Desk Receptionist
Dayton House Resort
2023.11 - 2026.03
Front Desk Receptionist
Compass Cove Resort
2020.10 - 2023.11
Associate of Science - Hospitality
Williamsburg County Technical School
Hemingway High School