Compassionate healthcare professional with a background in nursing, known for high productivity and efficient task completion. Skilled in patient care management, emergency response, and infection control. Excel at communication, teamwork, and empathy, ensuring optimal patient outcomes and collaborative healthcare environments.
Overview
2027
2027
years of professional experience
Work History
RN Case Manager
MUSC Florence Health
Florence
05.2023 - Current
Coordinated interventions with patients and families across the continuum of care, addressing barriers and optimizing resource utilization.
Coordinated multidisciplinary team meetings to evaluate patient progress and adjust care plans accordingly.
Monitored patient outcomes to ensure compliance with treatment protocols and identify areas for improvement.
Assessed patient needs and developed comprehensive care plans.
Assisting Family
Family
Atlanta
10.2020 - 05.2023
Supported family with childcare, home management, and meal preparation during Covid, ensuring stability and comfort during challenging times.
Re-entered workforce after overcoming personal challenges, demonstrating resilience and commitment.
Volunteered with Lazarus Group, conducting medical assessments for homeless individuals, contributing to community health and well-being.
RN Case Manager
Medical Solutions Staffing
Windham
07.2020 - 10.2020
Assessed patient needs and developed comprehensive care plans.
Monitored patient outcomes to ensure adherence to treatment protocols.
Coordinated multidisciplinary team meetings to evaluate and enhance patient progress.
Coordinated medical services between primary care providers, specialists, hospitals and outpatient clinics.
Developed discharge plans for patients transitioning from acute care settings to home or alternate facilities.
Educated patients and families about health conditions and care options.
Educated patients on disease prevention strategies and promoted wellness through lifestyle modifications.
Advocated for patients' needs within the healthcare system.
Collaborated with insurance providers to facilitate authorizations for services.
Ensured compliance with regulatory standards concerning utilization review, ethical decision making and legal aspects of case management practice.
Collaborated with physicians and medical staff to reduce patient length of stay in hospital.
RN Case Manager Supervisor
Medical Solutions Staffing
Windham
02.2020 - 06.2020
Coordinated schedules and assignments for healthcare teams to optimize staffing efficiency.
Implemented new procedures to improve patient care efficiency.
Supervised staff to maintain safety protocol compliance and enhance workplace safety.
Trained new employees on operational workflows and standards.
Facilitated communication between departments to enhance service delivery.
Coached, mentored, and trained team members to elevate job performance and service quality.
Enforced customer service standards and resolved customer problems to uphold quality service.
Recruited and hired qualified candidates to fill open positions.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Ensured compliance with laws, regulations, and industry standards.
Collaborated with healthcare teams to ensure comprehensive patient support.
Utilized critical thinking skills when assessing new information or changes in a patient's condition.
RN Case Manager
AMN Staffing
North Little Rock
09.2019 - 12.2019
Assessed patient needs and developed comprehensive care plans.
Monitored patient outcomes, ensuring adherence to treatment protocols and identifying areas for intervention.
Coordinated multidisciplinary team meetings to review patient progress.
Educated patients and families on health conditions and care options, empowering them to make informed decisions.
Advocated for patients' needs within the healthcare system.
Collaborated with insurance providers to facilitate authorizations for services.
Developed discharge plans for patients transitioning from acute care settings to home or alternate facilities.
Actively participated in multidisciplinary rounds discussing complex cases with members of the healthcare team.
RN Case Manager
Republic Health Staffing
Irving
05.2019 - 08.2019
Assessed patient needs and developed comprehensive care plans.
Monitored patient outcomes to ensure adherence to treatment protocols.
Coordinated multidisciplinary team meetings to assess and optimize patient progress.
Educated patients and families on health conditions and care options to enhance understanding and engagement.
Advocated for patients' needs within the healthcare system.
Collaborated with insurance providers to facilitate authorizations for services.
Developed discharge plans for patients transitioning from acute care settings to home or alternate facilities.
Actively participated in multidisciplinary rounds discussing complex cases with members of the healthcare team.
Ensured compliance with regulatory standards concerning utilization review, ethical decision making and legal aspects of case management practice.
RN Case Manager
AMN Staffing
Irving
11.2017 - 12.2018
Assessed patient needs and developed comprehensive care plans in the home setting.
Coordinated multidisciplinary team meetings to evaluate and optimize patient progress.
Monitored patient outcomes to ensure adherence to treatment protocols.
Educated patients and families on health conditions and care options to empower informed decision-making.
Advocated for patients' needs within the healthcare system.
Collaborated with insurance providers to facilitate authorizations for services.
Coordinated medical services between primary care providers, specialists, hospitals and outpatient clinics.
Director of Case Management and Swing Bed Unit
Williamsburg Regional Hospital
Kingstree
11.2016 - 07.2017
Oversaw daily operations of case management department, ensuring effective staffing, budget adherence, and quality assurance.
Created and implemented case management programs based on analysis of patient intake and discharge data to enhance efficiency.
Analyzed data related to case management metrics and developed processes to improve length of stay, reduce avoidable days, and decrease readmissions.
Defined and applied utilization review methods to guarantee conformance with medical coverage plans.
Monitored compliance with healthcare regulations and standards consistently.
Facilitated interdisciplinary meetings to enhance communication among staff.
Collaborated with multidisciplinary team to establish record of comprehensive patient care plans.
Trained new case managers on best practices and hospital protocols.
Demonstrated expertise in creating accountable teams which closely followed corporate healthcare strategies.
Developed and implemented policies for effective resource allocation.
RN Case Manager
AMN Staffing
Irving
08.2016 - 11.2016
Assessed patient needs and developed comprehensive care plans.
Coordinated multidisciplinary team meetings to evaluate and enhance patient progress.
Monitored patient outcomes to ensure adherence to treatment protocols.
Educated patients and families on health conditions and care options to empower decision-making.
Advocated for patients' needs within the healthcare system.
Coordinated medical services between primary care providers, specialists, hospitals and outpatient clinics.
Developed discharge plans for patients transitioning from acute care settings to home or alternate facilities.
Collaborated with insurance providers to facilitate authorizations for services.
Educated patients on disease prevention strategies, wellness promotion techniques and lifestyle modifications.
Ensured compliance with regulatory standards concerning utilization review, ethical decision making and legal aspects of case management practice.
Corporate Interim Director of Case Management
Select Medical Corporation
Mechanicsburg
05.2011 - 07.2016
Oversaw daily operations of case management department, managing staffing, budgeting, and quality assurance.
Implemented quality assurance measures to improve service efficiency.
Developed case management policies to enhance patient care delivery.
Led interdisciplinary team meetings to coordinate patient treatment plans.
Streamlined discharge planning to create efficient, patient-oriented care strategies.
Collaborated with external agencies to secure necessary resources for patients.
Analyzed case data to identify trends and improve service delivery methods.
Created and implemented case management programs based on analysis of patient intake and discharge data.
Trained staff on best practices in case management and documentation.
Mentored junior staff in case management strategies and professional development.
Leveraged years of expertise to create effective, pragmatic training materials for new or current staff members.
Interpreted regulations and policies to establish compliance with operational requirements.
Monitored all case management activities to ensure adherence to established guidelines.
Contracted Examiner
Naces
Columbia
03.2009 - 05.2011
Administered certification examination for certified nursing assistants, conducting written and skills assessments to ensure competency and readiness for the field.
Director of Case Management and Director of Swing
Williamsburg Regional Hospital
Kingstree
05.2001 - 04.2011
Implemented quality improvement initiatives for case management practices.
Developed policies improving service delivery and ensuring compliance with standards.
Created and implemented case management programs based on analysis of patient intake and discharge data.
Collaborated with healthcare providers to streamline patient discharge processes.
Streamlined discharge planning to enhance patient-oriented care strategies.
Identified, assessed, and managed high-risk cases in need of intensive care coordination.
Facilitated interdisciplinary meetings to discuss patient progress and care plans.
Managed resource allocation for case management programs and services.
Trained and mentored staff on case management best practices and tools.
Analyzed patient data to identify trends and improve intervention strategies.
Oversaw the daily operations of the case management department including staffing, budgeting, and quality assurance.
Developed and implemented case management policies and procedures.
Leveraged years of expertise to create effective, pragmatic training materials for new or current staff members.
Quality Manager
Tideland Hospice
Georgetown
01.2009 - 01.2010
Trained staff on best practices for quality management and patient safety.
Conducted internal audits to ensure compliance with healthcare regulations.
Developed quality assurance protocols improving patient care services consistency and safety.
Collaborated with multidisciplinary teams to enhance service delivery standards.
Facilitated quality improvement meetings to identify issues and implement actionable insights.
Monitored performance metrics to identify areas for process enhancement.
Provided leadership in developing best practices for continuous improvement initiatives across all departments.
Managed onboarding processes, interviewing, and selecting quality assurance personnel to enhance team capability.
Director of Hospice and Home Health
Harris Methodist Fort Worth
Stephenville
1993 - 1995
Managed recruitment, training, and performance evaluations, strengthening hospice team effectiveness.
Supervised all personnel in the Hospice program, including hiring, training, and evaluating performance.
Provided oversight and direction to Hospice clinical staff including Nurse Practitioners, Physicians, Nurses, Social Workers and Chaplains.
Developed and implemented quality and compliance policies, enhancing patient care standards.
Ensured adherence to regulatory guidelines for hospice care practices.
Collaborated with multidisciplinary teams to coordinate patient care plans.
Worked closely with physicians and other healthcare providers on complex cases requiring specialized treatment protocols.
Facilitated interdisciplinary team meetings on a regular basis to discuss patient care plans and progress towards goals set by the team members.
Managed the budgeting process for the Hospice program including monitoring expenditures and approving invoices.
Led community outreach initiatives to promote hospice services awareness.
Established relationships with local hospitals and care facilities, facilitating seamless patient referrals into hospice program.
Analyzed patient feedback to enhance service quality and satisfaction levels.
Home Health Patient Care Coordinator
Girling Home Health
Austin
1988 - 1990
Coordinated communication among patients, families, and medical staff to ensure clear understanding of care plans.
Managed patient intake and documentation processes effectively.
Monitored patient progress and reported changes to healthcare teams.
Streamlined care documentation processes to enhance accuracy and reduce errors.
Evaluated patient needs for additional resources, connecting them with home health aides or durable medical equipment suppliers to ensure appropriate care.
Attended weekly case conferences with healthcare team members to discuss patient care.
Conducted patient satisfaction surveys and implemented feedback to enhance care coordination.
Assisted in training new staff on care coordination procedures.
Organized patient education materials for health programs and services.
Maintained accurate records of all patient care activities using electronic health record systems.
Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Supported billing and insurance verification processes for patient services.
ICU Staff Nurse
Orangeburg-Calhoun Regional Hospital
Orangeburg
1987 - 1988
Delivered direct patient care in high-acuity environments, ensuring safety and comfort for critically ill patients.
Responded swiftly to medical emergencies and code situations.
Monitored cardiac rhythms on telemetry monitors and recognized arrhythmias.
Administered medications and managed intravenous therapies effectively.
Coordinated with multidisciplinary teams for comprehensive patient management, enhancing communication and patient-centered care.
Educated patients and families on treatment plans and procedures.
Maintained accurate patient records and documentation standards.
Functioned as charge nurse and assumed patient care in absence of nurses ending or arriving for shifts.
Contributed to quality improvement initiatives focused on enhancing patient outcomes through evidence-based practices.
Oncology Nurse
Coastal Cancer Center
Myrtle Beach
2000 - 2021
Administered chemotherapy and supportive care to oncology patients.
Monitored patient vital signs during treatment sessions.
Educated patients on treatment plans and managed side effects to enhance understanding and compliance.
Documented patient progress and treatment responses accurately.
Provided emotional support to patients and their families during treatment.
Managed inventory of oncology medications and supplies efficiently.
Managed inventory of oncology medications and supplies efficiently.
Reviewed laboratory results for abnormalities and reported them to physicians for further investigation.
Fostered strong patient relationships by promptly addressing needs while upholding professionalism.
Patient Care Coordinato
Orangeburg/Calhoun Regional Hospital
Orangeburg
1997 - 2000
Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
Collaborated with interdisciplinary teams to improve patient care delivery processes.
Communicated with patients to ensure quality of care and develop care plans.
Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
Resolved patient concerns by providing support and guidance consistently.
Troubleshot and resolved complex customer service issues, improving overall patient and family experience.
Maintained accurate records of all patient care activities using electronic health record systems.
Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
Evaluated patients' need for additional resources, including home health aides and durable medical equipment suppliers.
Participated in weekly case conferences with members of the healthcare team for each assigned patient.
Tracked patient outcomes, preparing reports to inform healthcare providers on treatment effectiveness.
Established strong work network by building professional relationships with physicians and fellow employees.
Provided administrative support for patient care staff.
Ensured adherence to regulatory guidelines in patient care.
Director of Clinical and OperatIonal Services
Tomlinson Healthcare
Granbury
1995 - 1997
Proposed innovative ideas and solutions that improved team performance and outcomes.
Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Coordinated training programs on hospice care best practices, enhancing staff skills and service delivery.
Developed and implemented strategic plans for service expansion and improvement.
Managed interdisciplinary teams to provide comprehensive patient support services, ensuring quality care and collaboration.
Provided oversight and direction to Hospice clinical staff including Nurse Practitioners, Physicians, Nurses, Social Workers and Chaplains.
Supervised all personnel in the hospice program, including hiring, training, and evaluating performance.
Ensured that all regulatory requirements related to Hospice and Home Health operations were met or exceeded.
Coordinated community outreach activities to increase awareness of hospice services available in the area.
Managed the budgeting process for the Hospice program including monitoring expenditures and approving invoices.