Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Affiliations
Timeline
Generic

Mackenzie Taylor

West Columbia

Summary

I'm a dedicated and reliable professional with strong customer service and administrative skills. I take pride in maintaining organization, efficiency, and a positive attitude in both slow and fast-paced work environments. I'm comfortable handling multiple responsibilities such as communication, documentation, and problem-solving while ensuring quality service. My goal is to contribute to a team that values hard work, professionalism, and attention to detail. I'm eager to continue growing my skills and making a positive impact within a company that encourages longterm success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Manager

Panera Bread
Columbia
2025.12 - Current
  • Supervised daily operations to ensure efficient service and customer satisfaction.
  • Trained and mentored new team members on menu items and procedures.
  • Managed inventory levels and ordered supplies to maintain stock availability.
  • Coordinated shift schedules to optimize staff coverage during peak hours.
  • Conducted regular food safety checks to ensure compliance with health standards.
  • Collaborated with management to streamline processes and improve workflow efficiency.

Customer Service Representative

Eagle Aviation
2025.08 - 2025.10
  • Although my time at Eagle Aviation fell short of my expectations, it was for reasons out of my control. Though I still furthered my knowledge of customer service, invoicing, and office technology such as Microsoft Word, excel, etc. as well as multi phone systems and scanners/printers.

Restaurant Hostess

Nick’s House of Pizza
West Columbia
2024.06 - 2024.11
  • Greeted guests warmly upon arrival at the restaurant.
  • Managed reservations and organized seating arrangements efficiently.
  • Assisted servers by communicating guest needs and preferences.

Assistant Manager

Freddy's Frozen Custard & Steakburgers
West Columbia
2022.05 - 2024.04
  • As a trusted manager my duties were to delegate responsibilities and supervise day-to-day operation. For this role it was necessary for me to utilize my customer service skills and knowledge of food handling requirements. I felt I had left with enough experience to further the search for my career.

Education

GED -

Skills

  • Training
  • Money Handling
  • High Volume Experience
  • Customer Service
  • Excellent Communication
  • Strong Interpersonal Skills
  • Proactive
  • Exceptional Organizational Skills
  • Punctual
  • Inventory management
  • Food safety compliance
  • Customer relationship management
  • Dispute resolution
  • Verbal and written communication

Certification

  • ServSafe for Food Service Managers, Jan 2026

Languages

English
Native/ Bilingual

Affiliations

  • Head Coach- Recreational 17U girls volleyball

Timeline

Shift Manager

Panera Bread
2025.12 - Current

Customer Service Representative

Eagle Aviation
2025.08 - 2025.10

Restaurant Hostess

Nick’s House of Pizza
2024.06 - 2024.11

Assistant Manager

Freddy's Frozen Custard & Steakburgers
2022.05 - 2024.04

GED -

Mackenzie Taylor