Madelyn Palmer
North Charleston
Summary
Looking for part-time work alongside my full-time position.
Dynamic Operations Coordinator at Healthy.io with a proven track record in process improvement and team leadership. Expert in data analysis and communication, I successfully streamlined workflows, enhancing overall performance and quality. My strategic initiatives led to significant improvements in customer satisfaction and team productivity, driving operational excellence across departments.
Overview
8
8
years of professional experience
Work History
Opperations Coordinator
Healthy.io
Remote
06.2022 - Current
- Developed strategies for streamlining workflow processes.
- Managed communications between departments to ensure efficient operations.
- Evaluated and improved existing operational systems and procedures.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Created documentation outlining operating instructions for staff members.
- Generated reports detailing performance metrics and progress against goals.
- Trained, mentored and motivated employees to maximize team productivity.
Patient Engagement Team Lead
Healthy.io
Boston
06.2021 - 06.2022
- Monitored staff performance to ensure adherence to customer service standards.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Analyzed data collected from customer feedback and complaints to identify areas for improvement within our engagement strategies.
- Conducted regular training sessions for staff on various topics related to engagement strategies.
- Provided guidance to team members on performance issues, providing feedback when necessary.
Sales Lead/Store Key Holder
Sunglass Hut
Myrtle Beach
08.2019 - 08.2020
- Opened and closed the store, executing operational policies and procedures.
- Managed cash deposits and balanced registers.
- Utilized 'Experience Tools' to consistently deliver the sales plan and company objectives.
- Leveraged reporting tools to track individual results and identify areas of opportunity.
- Partnered with the Store Manager to maximize sales potential.
- Stayed adept at knowing the product and staying current on new merchandise.
Department Lead
Old Navy
Myrtle Beach
09.2017 - 08.2019
- Responsible for the incoming flow of merchandise and locating it to merchandising layouts.
- Worked closely with management to determine and implement bi-weekly department changes according to sales goals.
Education
Bachelor of Science degree - Business, Marketing
Coastal Carolina University
Conway, SC08.2020
Skills
- Time management
- Multitasking and organization
- Problem-solving
- Communication skills
- Customer service
- Process improvement
- Data analysis
- Project management
- Team leadership
Timeline
Opperations Coordinator
Healthy.io
06.2022 - Current
Patient Engagement Team Lead
Healthy.io
06.2021 - 06.2022
Sales Lead/Store Key Holder
Sunglass Hut
08.2019 - 08.2020
Department Lead
Old Navy
09.2017 - 08.2019
Bachelor of Science degree - Business, Marketing
Coastal Carolina University
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