MADILYN WILSON
Myrtle Beach
Summary
Developed great customer service skills and the ability to succeed to high pressure environments. I excel at pivoting between tasks and efficiently managing multiple responsibilities at once to ensure a smooth flow of service.
Overview
3
3
years of professional experience
Work History
Hostess
Greg Normans Australian Grille
North Myrtle Beach, SC
07.2025 - Current
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Welcomed and seated guests, ensuring timely service and optimal guest experience.
- Managed reservation system, coordinating seating arrangements to maximize efficiency.
Hostess/ Food Runner
CHAPMANS FOOD & SPIRITS
Southern Pines, NC
09.2024 - 06.2025
- Greeted and seated guests, ensuring positive first impressions and efficient table turnover.
- Trained new host staff on operational procedures and customer service standards.
- Assisted in maintaining cleanliness and organization of dining area, promoting a welcoming environment.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Hostess
THE BELLTREE TAVERN
Southern Pines, NC
03.2023 - 08.2024
- Greeted and seated guests efficiently to ensure a welcoming atmosphere.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
High School Diploma -
PINECREST HIGHSCHOOL
06.2025
Skills
- Strong customer service
- Problem solving
- Communication
- Time management
- Ability to work under pressure
- Phone etiquette
- Cleaning and sanitation
Timeline
Hostess
Greg Normans Australian Grille
07.2025 - Current
Hostess/ Food Runner
CHAPMANS FOOD & SPIRITS
09.2024 - 06.2025
Hostess
THE BELLTREE TAVERN
03.2023 - 08.2024
High School Diploma -
PINECREST HIGHSCHOOL