Madison Clark
Hanahan
Summary
Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Homemaker
Mom of 4 During Long Pauses in Employment
02.2014 - Current
Medical Receptionist
Coastal Pediatrics
01.2018 - 10.2018
- Used electronic health records software to efficiently manage patient information.
- Maintained a clean and organized reception area, creating a welcoming environment for patients.
- Processed insurance claims and verifications through specialized billing software.
- Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Substitute Teacher
Kelly Educational Staffing
08.2016 - 05.2017
- Facilitated a positive classroom environment for fostering student participation.
- Established relationships with students to encourage a supportive educational experience.
- Collaborated with teachers to deliver seamless instruction for uninterrupted learning.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Restaurant Hostess
Katsu Japanese Steakhouse
06.2016 - 12.2016
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Receptionist
Brazilian Wax and Spa
01.2015 - 07.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Hanahan High School
Hanahan, SCCertified Administrative Dental Assistant -
Dental Assistant Training School
Mount Pleasant, SCSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Payment collection
- HIPAA guidelines
- Insurance verification
- Customer service
- Problem-solving
- Computer proficiency
Certification
First aid and CPR certified
Timeline
Medical Receptionist
Coastal Pediatrics
01.2018 - 10.2018
Substitute Teacher
Kelly Educational Staffing
08.2016 - 05.2017
Restaurant Hostess
Katsu Japanese Steakhouse
06.2016 - 12.2016
Receptionist
Brazilian Wax and Spa
01.2015 - 07.2015
Homemaker
Mom of 4 During Long Pauses in Employment
02.2014 - Current
First aid and CPR certified
High School Diploma -
Hanahan High School
Certified Administrative Dental Assistant -
Dental Assistant Training School
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