Madison Dickey-King
York
Summary
Compassionate and results-oriented clinic leader with a proven ability to guide teams through major transitions while cultivating a positive workplace culture. Skilled at building trust and strong relationships between staff and clients while anticipating and meeting business needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Practice Manager
Newport Veterinary Hospital
Rock Hill, SC
12.2024 - Current
- Led transition of privately owned clinic to partnership with VPP, overseeing operational integration and infrastructure upgrades including PIMS implementation, phone systems, and ordering processes while maintaining staff and client loyalty.
- Oversaw daily operations to ensure efficient clinic workflow and optimal patient care.
- Managed scheduling and staff assignments, enhancing team productivity and client satisfaction.
- Implemented inventory procedures, monitoring costs while maintaining necessary medical supplies and equipment improvements.
- Developed training programs for new hires, focusing on building a positive clinic culture.
- Aligned clinic operations with industry metrics while overseeing revenue tracking and financial performance.
Practice Manager
Anclote Animal Hospital
Tarpon Springs, FL
04.2023 - 12.2024
- Managed the day to day of a three doctor practice while cultivating and encouraging a positive clinic culture.
- Meet and exceeding KPIs like COGS and labor budgets.
- Drove YTD EBIDTA from 21.5% to 25.5%
- Created policies and S.O.P/ training protocols for a more structured work environment.
- Built strong relationships with staff while empowering and teaching them to resolve conflicts.
- Community outreach events to drive new clients along with retention of current clients.
- Piloted the Lapsed Client Initiative and gave feedback as requested.
- Assisted on the floor as needed to maintain and modify flow of hospital.
Veterinary Technician
Anclote Animal Hospital
Tarpon Springs, FL
04.2021 - 04.2023
- Assist veterinarians with routine vaccinations, sick pets, and surgical procedures.
- Run laboratory testing/ diagnostics, keeping records, administering medications and treatments to pets.
- Provide top-level customer service to all clients, ensuring appointments ran in a timely fashion & that all clients were appropriately debriefed of their visit.
Veterinary Technician
Animal Health Care Clinic
Clearwater, FL
08.2018 - 09.2020
- Facilitate prompt client communications via email, phone, and fax.
- Responsible for maintaining relations with other hospitals and clinics regarding patient records and referrals.
Education
Veterinary Technology Program - Veterinary Technology
St. Petersburg College
St. Petersburg, FL04-2023
Skills
- Time Management
- Positive Attitude
- Communication
- Solution Oriented
- Leading by Example
- COGS/ Labor Tracking
- Inventory
- Client Consulting
- Workflow Management
- Policy and Procedure Development
Certification
- VPP Leadership Academy (04/2024 - 06/2024)
- Course on leadership, personal and professional development
LANGUAGES
English
Native or Bilingual Proficiency
Interests
Continuing Education, Animal Welfare, Gardening
Timeline
Practice Manager
Newport Veterinary Hospital
12.2024 - Current
Practice Manager
Anclote Animal Hospital
04.2023 - 12.2024
Veterinary Technician
Anclote Animal Hospital
04.2021 - 04.2023
Veterinary Technician
Animal Health Care Clinic
08.2018 - 09.2020
Veterinary Technology Program - Veterinary Technology
St. Petersburg College