Madison Frith
Easley
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Achievements include centralizing recruitment operations, improving applicant tracking and reducing processing times. Complex problem-solver with a superior work ethic and excellent organizational abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Cookout
03.2016 - 01.2023
- Led a team of 30 to achieve operational excellence and profitability.
- Recruitment Strategy: Experienced in developing effective hiring strategies to attract top talent.
- Job Posting: Skilled at crafting compelling job postings to target qualified candidates.
- Candidate Evaluation: Proficient in assessing resumes, conducting interviews, and evaluating candidates to find the best fit.
- Interviewing Techniques: Well-versed in behavioral and situational interview techniques to assess skills and cultural fit.
- Employee Retention: Implemented innovative programs to increase employee loyalty and reduce turnover.
- Ensured exceptional customer service and maintained high levels of employee satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Bartender
Reubens
01.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO07.2024
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO08.2022
Skills
- Interviewing and Prescreening
- Recruitment Strategies
- Operations Oversight
- Funds Distribution
Certification
- ServSafe Food Protection Management Certification
- Learn2Serve Seller/Server Certification for Alcohol
Timeline
Bartender
Reubens
01.2023 - Current
General Manager
Cookout
03.2016 - 01.2023
Bachelor of Science - Business Administration
Colorado Technical University
Associate of Science - Business Administration
Colorado Technical University
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