Madison Hamilton
Boiling Springs
Summary
Dynamic General Manager with a proven track record at Cookout Restaurant, excelling in leadership and operations management. Successfully drove year-over-year growth while fostering a positive team environment. Expert in budget development and training, enhancing employee performance and customer satisfaction through effective coaching and problem resolution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Cookout Restaurant
09.2021 - 12.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
Hospitality Manager
McDonald’s
04.2019 - 08.2021
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
Cashier
Walmart
11.2016 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Colleton County High School
Walterboro, ScSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Training and coaching
- Inventory control
Certification
Serv Safe Certification
Timeline
General Manager
Cookout Restaurant
09.2021 - 12.2024
Hospitality Manager
McDonald’s
04.2019 - 08.2021
Cashier
Walmart
11.2016 - 11.2018
Colleton County High School
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